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Holiday Inn Express & Suites San Marcos South
4.1/5100 avaliações
It is very convenient to go to the outlets.
Holiday Inn San Marcos-Convention Ctr Area
4/5102 avaliações
5! Ms. Ramirez, thank you for that welcoming message. You are unique in the hospitality business! I would like to share our story so you can appreciate your staff and your ability to train professionals in hospitality. We originally reserved a room at the other local Holiday Inn. Upon checking in, there was no acknowledgement of being a IHG member nor our Holiday Inn Vacation Club membership. That was fine but unusual when checking in to any Holiday Inn property. We registered and went up to our room. Unfortunately when we opened the door the room had a strong cigarette smoke smell. We immediately returned to the front desk to request another room only to be denied because of a policy that once a room was assigned, there could not be any room changes. We explained we could not sleep in that room. She told us there was nothing she could do. So we asked to cancel the reservation and her reply was ”there are no refunds”. We were stunned. We arrived at your hotel and were graciously greeted by Vee Blyden who patiently listened to our plight. He responded with the words we were hoping to hear ”I can help you with this”. He was so personable and professional that we were immediately relieved. Vee truly made us feel like we were welcomed guests! As we have extended a one night stay into four nights, we have interacted with others on your staff and all were friendly and professional. You have created and nurtured an amazing team. Congratulations on your efforts to provide an exceptional guest experience!

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Informações sobre viagens locais

Quantidade de hotéis10
Quantidade de avaliações653
Maior preçoR$ 3.994
Menor preçoR$ 400
Preço médio (dias úteis)R$ 934
Preço médio (fins de semana)R$ 1.131