Hotéis Comfort Suites em San Marcos

My complaint number is 9531579 - I originally had a reservation for Sat, July 27, 2019. I called Friday evening to inquire if there were any rooms available for that day and was advised that there was one room. I asked the clerk to add Friday to my reservation and was told it was taken care of. What actually happened was the clerk cancelled my Saturday, July 26, 2019 reservation. When I had the July 26 date added, I was very specific and told the clerk at least three times that we still needed the July 27 reservation as we would be in San Marcos until Sunday. We arrived late Friday night and got our room and then I discovered early Saturday morning that our reservation for Saturday was cancelled and there were no rooms available. I became frantic as I know that most hotels in San Marcos are completely booked on Saturdays during the summer. When I contacted the manager and told him the problem and that I was upset, he told me not to be upset with him as he wasn't responsible and he was there when the clerk cancelled our reservation. He offered to take $15 off our bill and I told him that was not enough for our inconvenience. H asked me what I wanted and I told him to keep my room and my reservation and if not to comp it and to find me a decent hotel as I know there aren't any. I asked why I should be inconvenienced and he had no answer. I asked to contact a customer that had not checked in yet and find them a room and he refused. He found a room at a bed and breakfast on the square. When I told the manager that was not good enough he told me not his problem and hung up on me. I called the complaint line and he did end up taking $40 off our bill, but I feel that was not good enough due to the stress and inconvenience. I called several hotels and they were all booked, so we went to the bed and breakfast and the air went out at about midnight. Our trip was miserable due to the ineptness of the staff at the Comfort Suites. The manager needs to be trained better customer service. We are Choice Members, but after this experience, I am hesitant to stay in another Choice Hotel.