Yang
20 de dezembro de 2023
Stayed at this Hotel from 12/11 to 12/13/23. Upon entering my hotel room, I noticed there were no chairs in the hotel room, forcing me to use the bed for seating. During the morning of check-out, I discovered a 'makeup bench seat' tucked under the nightstand. When I sat on it, the seat unexpectedly broke. It became apparent that the top of the seat was made of a very thin MDF board, raising concerns about its structural integrity. There were no warning signs, such as 'fragile', to caution users, and no one informed me about its delicate nature.
Upon leaving the hotel, I attempted to inform the front desk about the broken seat. Unfortunately, there was no one present, and our Uber had arrived with no available parking space. Consequently, I had to leave the key on the front desk and depart.
The hotel is attempting to charge me $120 for the broken seat. I find this unreasonable, as I used the 'makeup bench seat' in a normal manner and did not misuse it. The top of the seat, being excessively thin, was unable to support the weight of an average person (me:170 lbs).
Later, on a phone call with the hotel, I was told that the seat was in fact a fragile table and that nobody should sit on it. Given there were no warning signs, such as 'fragile', to caution the customer, and no one informed me about its delicate nature in the first place, I believe the responsibility for this situation lies with the hotel management, and I should not be held accountable for the incurred charge.
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