Jonathan D
13 de dezembro de 2023
We had wanted to stay at this boutique hotel in the heart of old San Juan since we first saw it about 6 years ago on a prior trip. It looks beautiful from the outside, and is beautiful on the inside. We did have issues: First, we arrived on a Saturday evening. There was a wedding reception and no available parking. They explained the parking is not their's and that all guests have to find parking on their own. This should be highlighted. Second, there were no bellhops. I had to carry all our stuff in myself like it was at a motor lodge. Related to this was that about 30 people from the wedding reception were blocking the entrance and blowing cigar and cigarette smoke. Third, the front desk was across the hall from the wedding reception. The music was so loud I had to write notes with staff to check in. Fourth, there was no running water in our room. A call to the front desk found they were working on it but no estimate for repair time. That would have been something nice to know while I was checking in. Fortunately, it did come back on in about 30 minutes. Fifth, the wedding reception music could easily and loudly be heard in my 5th floor room until about 2AM, leaving us with little to no sleep on our first night. Also, the room decor being contemporary and modern, did not match the romantic and colonial look of the rest of the hotel. Things did get better, but that first night we were seriously thinking of leaving and going elsewhere.
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