Usuário convidado
19 de dezembro de 2021
The neighborhood is quiet and safe, with many good restaurants. The breakfast was okay. And this is all what I can say positive about the place. Mold and dirt everywhere, even on the bed linen (see the picture of the pillow that I was given), toilet flush not working, dirty walls and disgusting smell in the room -- this is what you should expect in this so called hotel. There is one tiny window in the room, covered with a dirty rag, behind which you will find someone's smelly clothes hanging out, and a blank wall -- no air, no daylight, no sky. From this window, a cat would jump on your head at night when you are sleeping, and when you ask the personnel to do something about it, they would say -- sorry, this is the hotel's cat! But what is worst is the way they treat guests that they don't see as important: in the morning, when I was out for a walk, they just entered my room and put all my stuff in the trash bag and took it out as if it were just a rubbish! Without telling me before hand that they didn't have a room for me for the second night! I came back at about 4pm to find my things in the lobby in a trash bag and to learn that I have no place to stay! Perhaps the hotel was nice few years back, but now it's not even worth to be called a hotel. It's a pity that I didn't take pictures of these dirty walls in the first day and I didn't get a chance to do it on a second day. The management should learn the hospitality principals: the owner didn't even show up to explain anything or listen to my complains, and it was all left to the poor reception guy who had to say all apologies and so. This was the worst experience that I've ever had for my 30 years of travelling in 30+ countries.
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