Gran Hotel Costa Rica, Curio Collection by Hilton

I honestly wish I can give this horrible hotel less than 1* because I’ve never stayed at a hotel with worst customer service than this disgusting hotel. I paid around $550 for 3 night and even toothbrush and toothpaste weren’t provided when I asked for it. I was told that they didn’t have it. No slipper or bathroom were in the room. The light switches were awkward and hard to figure out. The safe wasn’t working and when I called the reception, whoever answered the phone hung up the phone on me. They made me feel bad arguing with them on another occasion when they wanted to charge me for a having a visitor in my room. They copied the visitor ID and had the visitor sign a couple of form. A disgusting person name Jorge at the reception desk was the meanest I’ve ever seen at any hotel and I’ve been to hundreds of them. After arguing with him in front of the guest that the guest is not there to spend the night, he embarrassed me and said that “you will be charged next time if you have another visitor”. The breakfast was that of 1* star hotel. It was awful and even things as simple and basic as cheese didn’t have it. This hotel didn’t make me feel appreciated or welcomed. I felt under constant surveillance and that’s not right. Look at they supply in the bathroom for over $175 a night! Never seen anything like that anywhere else. I highly DO NOT recommend it.

Perfect stay location wise for short days, safe area and walking distance to all major museums or barrio escalante are. Rooms are modern designed and comfortable.

地理位置優越，位於市中心，黃金廣場旁，步行可達市區任何地方，去機場建議打uber

Great location. No terrace to relax. Poor view from room. Had to leave 2 days earlyhotel willing to refund but needed *******s OK. ******* would not respond to multiple requests

Hotel is beautiful and staff are fantastic and friendly. I would recommend. Only negatives are the walls are thin noise can be heard easily from other rooms, also dining there with limited options and expensive.

The staff is so helpful, from the valet to reception. Breakfast has many options including delicious granola. Bed was very comfortable The only thing I’d like changed is to have a real door on the toilet instead of the frosted glass door. Would definitely stay here again when we visit San Jose

Perfect property in central San Jose. Easy to walk everywhere. No car needed. Exceptional breakfast buffet which was included in our stay (to our surprise). The reason for a 4 star instead of 5 is that I reserved a Junior King room which is an upgrade to a regular king as it has an additional separate seating area. This room was on the interior of the building and the windows looked out into a small courtyard with rooms all around. We could look directly into other roomsand at people checking in at the front desk on the 5th floor (we were on the 4th). There was very little light coming in and even so we could not keep blinds open unless we wanted to be exhibitionists. I have never experienced a room like this. I would have preferred a room looking out onto the street. It was midnight and I was too tired to change. Fortunately we stayed out of the room most of the day and evening. It would have been nice to know the location beforehand (there is no mention of this online) and that it did not have an exterior view. Stay away from this type of room and you will have a 5 star experience here.

Front desk staff not as knowledgeable as they should be. Also their english is not as good as it shouldbe