travellerforever2008
8 de agosto de 2021
We arrived at 2:30 PM on a Monday, no entrance guard at all during our entire stay. Everybody could have just walked in. The Hotel with about 70 rooms was rather empty. The Manager was sitting in her office with view to the Reception that was not occupied. She told us in a careless way that there is no check in before 3pm. All other 6 check ins had to wait too and some of them have been waiting for hours! The keys and the papers where visible prepared on the back desk at the reception. At 3:05 pm a receptionist arrived with some other staff and she made the check ins one by one. I ask myself what they are doing on a weekend when the hotel is busy??? (they have around 70 rooms) We got the key and had to search our room. Of course, nobody did help us with our luggage. I expect at least an offer to do so when paying 120 USD a night. The room was soso. A stone hard mattress, old furniture, a teeny bathroom and a loud central A/C from the 1990. The hotel is around 35 years old and probably nothing got changed since then. We had thick black hairs on the floor and dirty glasses, I mean really dirty glasses. The bathroom was small and outdated. Only two bath towels, no small ones and no facials. The WC was the size for children and the shower had an old plastic curtain I tried to touch as little as possible. The A/C was so loud inside the room and the exhale on the patio even louder, so no way to relax when the A/C switched on. They did clean the coffee machine with chlorine and did not wash it out with water. The first coffee I made I had to spit out right away. The grounds are uncared, garbage laying around everywhere and the rubbish containers are full. We saw the same rubbish for three days, so nobody is cleaning. So was the pool (no pool towels nowhere, not even in the room): an oily film on the water and dirt in the corners. From there I brought a souvenir back home: an ear infection I had to treat with antibiotics. Restaurant or a bar? Nonexistent. You cannot even buy a beer, water or something to eat. The next 7/11 store is approximately 3 miles away. We tried anyway to enjoy our days but it was difficult. When I checked out, the receptionist told me that before I get my cash deposit back I had to make while check in, I have to bring all my belongings out of the room (It was about 35°Celsius/95F) that somebody can go and check the room. Are they worried that somebody is stealing an at least 10-year-old coffee machine or a towel from MGM Resort in Las Vegas? Yes, believe it or not, one of the two towels we had was from MGM Resort Las Vergas. I would give a 1-star review or less but Anais, one of the two Receptionists pushed it up with her kind and friendly way to a 2-star review. I am really sorry for her that she has to work at such a place, she deserves better. For me this hotel looks like a place they just let die and try to make as much money out of it without investing anything. Dear owners, I recommend you to exchange the manager
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