Hilton San Diego Mission Valley

I had a terrible experience during my stay at a Hilton hotel in San Diego. I booked a room for three nights, but the bathroom was far below Hilton’s standards. On the second day, the hot water stopped working, and despite their attempts to fix it for two hours, they were unsuccessful. This forced us to move to a new room without any apology, disrupting our plans and requiring us to reschedule appointments. Additionally, when we returned to the parking lot in the evening, the key didn’t work, and after multiple unsuccessful calls to the help bell, the staff at the lobby hung up on me before I could finish explaining the issue. I am extremely disappointed with the service and will avoid Hilton in the future.

Terrible and poor service. Wrong information about the rooms, I requested a room with bathtub and I was informed the hotel doesn’t have rooms with bathtub. The next day I was at the front desk and a room with bathtub was offered to a guest. Safe box was not working properly and causing issues to leave my stuff inside the room. Definitely I do not recommend this hotel.

I booked Hilton San Diego thinking that is a brand name and that my stay will be amazing. On the contrary, 1. When I called the front desk 3 out of 5 days of my stay to provide a bottle of water at 7 am, they asked me to come downstairs to collect it and said they do not have staff for the same 2. They hardly have any vegetarian/vegan breakfast options which was a bummer 3. Even after calling the front desk/asking the receptionist to have my room cleaned during the day, the room was as is when I came back to the hotel. This happened thrice out of 5 days 4. The front desk staff was not polite at all and didn’t know even to have a smiling face 5. Pool area was closed. I really wanted to enjoy the sun hence booked a hotel with pool area but sadly, it was closed 6. I had booked a King Size Ensuite around a month back, however they gave me 2 queen sized beds. When asked about it, they said that they are sold out. How can they sell off rooms when they know a pre-booking is already in place? 7. There is no coordination amongst staff at all. Had to repeat same thing over and over again In short, my stay at Hilton was pathetic.