Casa Santa Lucia

The staff at Casa Santa Lucia are amazing. They were friendly and went out of their way to be helpful. Freddie, the manager, was most accommodating in every way. The hotel is located two blocks to everythng and beautiful and clean. I recommend it unequivocally!

This place was adorable, the decorations very nice and unique, service was great, plumbing works very well! Only problem was my room had 1 window in restroom so no real ventilation but will still give 5 stars and they offer fans.

We were seduced by the pictures on Casa Santa Lucia’s website into booking a junior suite there for 3 nights commencing Jan 2, 2024. Upon our arrival, it became clear that the website did not accurately present all facets of the room, which also seemed smaller than its advertised size of 32m. The junior suite had no windows facing the street that could be opened. If you opened the internal window that looked into a covered courtyard, you were exposed to kitchen sounds and smells and other guests walking by so you got no privacy. And the noise from the traffic outside made it impossible to sleep. On the morning of Jan 3, we were shown other rooms but they all had the same issues. As we had prepaid for our stay, we were in a quandry as did not want to pay twice for a hotel room in San Cristobal. We approached the hotel staff on duty ( who confirmed the arrangement with Fredi on the phone) that we could check out and would be refunded two nights stay (approximately $375 US). We were assured this refund would be processed in 2 or 3 days. We reconfirmed this with Fredi on the evening of Jan 3 when he came back on duty and have subsequent email correspondence with him to prove his acknowledgment of the refund due to us. However, despite multiple reminders, Fredi has not paid us. On January 31, he said it was an issue with Paypal and taxes would be incurred if he wired the money to us directly.He asked us to be patient for a day but then has not responded to our subsequent emails. I requested Fredi to wire me the money and said I would bear the bank charges and any tax cost incurred by him but there has been radio silence. This has been an incredibly disappointing end to what was a remarkable visit to Chiapas. Fredi, please do the right thing and process our refund now.

Old hacienda, lots of appropriate design, but noisy.

The hotel is obviously beautiful, but it was the staff that made our weeklong stay so awesome. The whole team was helpful and responsive, and it was a joy to come down to breakfast every morning!!!

What a magical hotel! The room,the facilitys,the staff,the breakfast. Worth the price🙂 Highly recommend .you will love it for sure Close to all the maim attractions in san cristobal. They also can offered you day trips to the villages. 🙂

This boutique hotel is exceptional. I stayed 10 nights. It is decorated with authentic arts and crafts and tapestries from the region. Everything is clean and comfortable and well maintained. Shower and bathroom worked perfectly. It is located on a nice quiet street but is still near the central square. The staff is professional, friendly, knowledgeable, helpful and available 24/7. The restaurant has good food in a charming courtyard and they will make sandwiches for your day-trips on request. A big thanks to all the staff for creating such a great place and making me feel at home while exploring all the wonders of the great state of Chiapas.

Charming hotel in a remodeled colonial home with great decoration. Each room is decorated for different areas of the state of Chiapas. But what really stood out was the staff who were always wanting to please as if you were staying with family. The place was clean, beds are comfortable and water pressure in bathroom was great. Relaxing courtyard and small garden. Centrally located within walking distance to the center of town but also on a quiet street.