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The Westin Riverwalk, San Antonio
4.2/5102 avaliações
San Antonio City Center
My wife and I just visited San Antonio for the first time with our one year old. We have traveled a lot over the years but traveling with a little one has been very difficult. Having excellent customer service in the restaurant of the Westin has made our life so much easier. Madi has provided one of the best experiences we’ve ever had at any hotel/restaurant. We plan on returning in the coming years and we hope that Madi is still here providing the excellent customer service we have experienced for the last week of our stay. I’ve also included a photo of how happy our son as been to interact with her!
Hotel Contessa - Suites on the Riverwalk
4.3/5100 avaliações
San Antonio City Center
The comparison of the decisions made by multiple stores is very worthwhile! The rooms are large and clean, and the price is high. There is a restaurant on the ground floor of the hotel, and you can walk directly to the river walk out of the hotel. The downside is that wifi is too slow
Hilton Palacio del Rio
4.2/5111 avaliações
San Antonio City Center
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.
Home2 Suites by Hilton San Antonio Downtown - Riverwalk
4/5103 avaliações
San Antonio City Center
We’ve stayed on the Riverwalk many times over the year at a variety of properties. On our travels around the country, we look for Home 2 properties when we want something practical - they have all the extra appliances (refrigerator, dishwasher, separate sink, couch, desk, etc). This one particularly is nice and clean. Our room (801) has a nice balcony overlooking the pool, River, and beautiful courthouse). Easy access to the Riverwalk and attractions. Breakfast offerings were chain - typical (we did not eat there after checking it out). And, at night there were numerous homeless, although none caused any problem). Staff was friendly and courteous.
Inn on the Riverwalk
4.6/566 avaliações
San Antonio City Center
The Inn on the Riverwalk is situated in a lovely and convenient spot on a dead end street with an access to the Riverwalk right outside. It is only about a 10 minute walk to the busy tourist area. The inn itself is over 100 years old, and could use some maintenance, but it was clean, has great character, and all the amenities you'd need. We stayed in the Yellow Rose penthouse, which was up 3 flights of stairs, but had ample space, a king bed, a modern bathroom with a jacuzzi tub, amazing water pressure, good quality soft bath towels and Bee Kind soap, shower gel, shampoo and conditioner. It had 2 separate, private decks with chairs that overlook the riverwalk. There was a TV, a mini fridge, an iron and board, and a hair dryer. The only complaint was minor, and it was just that they need to use maybe a deeper pocket sheet, because the sheet slipped off the mattress all night. Oh, and an ice machine would have been useful to me, but we made do. The breakfast was a set menu, made to order, and served from 8:30 to 9:30. The food was simple, tasty, and just the right amount. One day we had pancakes, scrambled eggs and bacon, and another day we had breakfast potatoes, scrambled eggs and sausage with a lovely soft multigrain toast. Cholula hot sauce sat on every table (yum!) There was very strong coffee, orange and apple juice and tea and water available as well. There was a tip jar for the young lady cooking. The front desk is staffed only until 3, but they email and text you in the week preceding your stay with instructions on how to get in, and they are responsive when you text that number with questions or concerns. We would definitely stay here again. It's clean, it's charming, it's got a great location.
Holiday Inn San Antonio-Riverwalk
4/5104 avaliações
San Antonio City Center
The decoration of the room is simple, quiet and large enough. The mattress is soft and comfortable, and the hotel lobby is open. The service was super enthusiastic the day before yesterday. The riverside trail is only two minutes away from the hotel, which is convenient for morning walks and riverside dining. The price is reasonable in this area. It is worth staying.

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