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Hilton Palacio del Rio
4.2/5109 avaliações

Hilton Palacio del Rio

San Antonio City Center San Antonio|0.84km de UTSA Institute of Texan Cultures
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

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Best Western Plus Sunset Suites-Riverwalk
4.5/585 avaliações
San Antonio City Center
Great experience. Very stylish and good location near St Paul Square restaurants. The staff was very polite and attentive. Everything is brand new and they have a bar and coffee shop inside. Rooms were well appointed and very comfortable.
Hilton Palacio del Rio
4.2/5109 avaliações
San Antonio City Center
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.
La Quinta Inn & Suites by Wyndham San Antonio Riverwalk
3.8/5106 avaliações
San Antonio City Center
The hotel room smelled awful--it smelled like a combination of urine and deodorizer used for cover up old, stale cigarette smoke. Each time the AC kicked in the rooms were filled w/the odor of urine. Also, there was 0 cleaning services throughout our 5 day stay. We were instructed to leave our soiled line and trash in the hallways. Because of this, the corridor smelled awful and resembled a homeless camp filled with trash and soiled towels. Our room had 0 toilet paper and Kleenex. The staff would only give us one roll at a time, so we had to troll for tp everyday. The complimentary hot breakfast the staff boosted about when we checked in turned out to be tire old scrabbled eggs and nasty tasting sausage and a few other options. The towels and bed linens were tired and worn and in bad shape. We were not the least bit happy with the accommodations. Had I known what I was getting myself into, I would have paid the extra amount to stay elsewhere. The street noise was out of control and made it difficult to get a good night's rest. As it were I had no idea the hotel was in such poor shape and had little services and by the time I figured it out, it was too late to book elsewhere. We were in town for HCD conference and the hotels in the vicinity were booked
Staybridge Suites San Antonio Downtown Conv Ctr
4.4/592 avaliações
San Antonio City Center
Cool location, good price, good environment, nice to coming back
Grand Hyatt San Antonio River Walk
4.3/5102 avaliações
San Antonio City Center
The hotel is located in a great place. It took us less than 10 minutes to walk to the Alamodome to watch a football game. It took less than 5 minutes to get to the restaurants on the River Walk. The room was spacious and very comfortable. The breakfast was amazing. At first, we struggled with how to use the room key on the elevator. Once we got the hang of it, it was comforting to know that the additional security restricts who can use the elevators. We enjoyed our stay so much that we have decided to stay there again next month.
San Antonio Marriott Riverwalk
4.2/5100 avaliações
San Antonio City Center
My husband and I did a weekend getaway.the whole experience from check int to checkout was lovely. Upon check in i mentioned how rare it was for us to get away because we care for my 87 yr old Mom who has Alzheimer's. Yajaira was so sweet and unexpectedly upgraded our room to one with a balcony overlooking the Riverwalk . What a treat. The hotel is very clean and there is hand sanitizer conveniently located throughout. Everyone was very friendly and welcoming. Housekeeper greeted us whenever they saw us in the hallway. It is obvious that the staff enjoy working at this hotel. The bar manager has been there 37 years and one bartender we spoke to had been there for 13 years. If you need referrals ask the staff. Our bartender suggested Boudro's for dinner and it was marvelous. The location is close to shopping and restaurants. We would definitely stay here again.

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