Holiday Inn Express & Suites San Antonio Medical-Six Flags

The staff was extremely nice and provided excellent customer service. We had an issue with ******* not conveying the order correctly. The staff communicated the issue and was able to accommodate us the next day. ******* also provided a refund for the error. The room was very clean, spacious, and comfortable. The bathroom doors were solid and did a good job blocking sound (No one wants to hear everything you do in the bathroom, even if they are family!). The breakfast was good with lots to choose from. If you don't like free hotel breakfast, the hotel is sandwiched between Cracker Barrel, Jim's, and Scooter's Coffee! There were a bunch of minor issues that are probably age-related. The filtered water fountain not working, one or both elevators not working, minor chips in the paint, and general wear and tear.

We booked this property for two nights. Upon arriving the facility didn’t look as inviting. It doesn’t help the building looks old nothing like the pictures. Many of the doors and walls have chipping occurring; the carpet in the hallways could use some cleaning. There were two elevators, but one was not working on the day of arrival. As we arrived in our room it smelled awful there was a lot of chipped furniture, and the toilet wasn’t even flushing. It looked more worn down than your average motel chain room. Went down immediately and was moved to another room. The second room also had chipped walls, but furniture was at a better state. The restroom smelled awfully. There was mold on the ceiling of the shower. By the second night the second elevator stopped working; we had already been taking the stairs since it was quicker. Yet, it made other guests go up and down the stairs causing a lot of commotion in the stairways and lobby. Honestly, as frequent guests to out of town tournaments this has been a first disappoin**ent-will definitely consider reading reviews in other sites prior to booking online.

This property is pretty old and run down. Elevators were broken which isn’t a problem for my family except I witnessed a disabled veteran on his final two steps carrying his bag down. Not convenient for both elevators to be out. No hot water for shower. The staff was friendly and breakfast was good!

You guys gave us the wrong room and the staff fixs the problem if it wasn't for them we would've been stuck in a room with 1bed 1 couch 2 kids and 2 Adults

Our lights in our room kept goin on and off for some reason. Hard wood floors were not clean

******* has the wrong information for the room description. The room I booked doesn’t have what ******* offered.

Clean and updated rooms. Soaps, shampoos, body wash all provided. Breakfast was great, poop is fabulous

Great huge room 101, 5 people slept comfortably. Make sure to ask for more conforters and blankets.

This hotel had a nice atrium lobby and the standard king room was spacious. Breakfast was good with many choices, but seating in the breakfast area is limited. On the 2nd morning of our stay the hotel did not have hot water and it took them about an hour to fix it.