Christopher
13 de novembro de 2023
I booked & paid using my ********** app. When we arrived, check in was smooth. We go to our room only to find that it was never cleaned! It was filthy. So we go back down and tell her and she assigns us a different room and it was clean.
Breakfast was okay but for the price, could’ve been better. Service was great, room was comfortable. My only issue was I was charged an extra night on my card that I used for incidentals. I noticed it on my credit card statement and called them immediately only for them to be in denial of it. I called back a few days later to speak to a manager but was told they were unavailable and assured me they would return my call, I've been waiting 6 weeks now. So, please be aware of your room charges. You will lose money and not have it refunded.
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