Usuário convidado
21 de janeiro de 2024
Overall, I enjoyed many positive aspects, but I also noticed some areas that could benefit from improvement. Positive Aspects: -The small beach in front of the hotel is super convenient. The option of kayaks is a lot of fun. -There are recreational activities during the day and night, such as yoga, dance classes, beach cinema for kids, dance performances, contests, etc. -I appreciate Hazam's openness and cooperation when needed. -Isidro was extremely helpful, and his advice on how to enjoy our vacation was very accurate. The yoga class was also a very pleasant experience. -John proved to be a kind person and a leader concerned about the well-being of the hotel. -Daphne stood out for her joy and attentive service. -Kaisy left a positive impression with her kindness and unique style. Her braids are wonderful. -The person who welcomed us as Multivacaciones members pleasantly surprised us with a nice detail (sparkling wine) for one of our dinners. Areas for Improvement: -Repair the damaged lights on the pier and restore the roofs of the beds on the pier. -Improve the quality of natural juices in the restaurants. -Review and replace towels that are worn or stained. -Regarding the cleanliness of the shower in the room, it is not clear whether the shower was cleaned along with the room during our stay. Negative Aspects: -The experience of making reservations with Multivacaciones was frustrating, as the initially offered prices were considerably higher than those available to non-members (considering the cost of memberships). This discrepancy creates a sense of deception and requires additional calls to obtain discounts, consuming valuable time. -The promotions sent by email are not convenient, as they only apply during the low season. -I suggest a clear and transparent pricing structure for affiliates, eliminating the need to negotiate with advisors. I appreciate the attention given, and I hope these comments contribute to further improving the experience for future guests. Overall, it was a good experience, and I am confident that with these adjustments, your resort will be even more exceptional.
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