Hotéis perto de Ponto Cultural, Salvador

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

On the post-23 hours reception. One receptionist's service, very slowly. Suggestion: if check in has been made with a QR Code confirms the entry and only the key is delivered or is already available in a key-to-key balcony or box.

I went to sleep quietly, I would stay only one night, I stayed in a top room, at the 21st floor. The next day to go down to breakfast I found that the 4 lifts were stopped due to a canoe break. ok that accidents happen and there was little to do, But I think it lacked a little crisis management by the staff who did not have a lot of tattoo to deal with the situation so strange. I had to go down and climb the 21 floors by the stairs. I had paid a part in points and a part in money for staying. and a lot of money. I am very pleased to have the money returned, but in any way I think there is a lack of better risk and crisis management in situations like this.

Excellent service. Morning coffee is quite diversified. The room was comfortable, clean but the air conditioning was very noisy. But in general, it was a very pleasant hosting.

The hotel needs urgently a retirement, the room in which I stayed had a moof and the bathroom too. The lifts also need a reform. Breakfast needs improvements, needs to be more diversified. The bed linen and towels need to be exchanged, they were very wearing.

For the price paid, the value is exceptional. The location is safe, 5 metres from the beach (about as close as a hotel can get) and a few minutes walk from supermarkets, restaurants and other amenities. The breakfast as is always the case with Rede Andrade hotels is varied and sizable. This hotel branch is much nicer than two others I stayed at in Salvador with a comfortable lobby area and outside seating courtyard. Though my room was misrepresented as ”an apartment” when it is a normal room, I was fine with it given the low price paid. I had a sea view and the room contained the necessary features, i.e. fridge, TV, hot shower, ac, and towels/soaps. The WiFi was terrible though with no signal at all in the room. Aside from the latter, everything was great as were the staff. Would recommend 100%

Check-in process smooth. The room was small and nothing exceptional. We had lunch at the hotel. The food was ok, however it is not possible to put lunch and or breakfast on the room. We had to pay straight away to the waiter. At mornings, before breakfast, the hotel wasn't very organised. We had to queue and wait for whoever didn't have it included and so on. The quality wasn't good. Unfortunately I would not recommend it.

Fantastic stay! The hotel is beautiful. It is right on the top of the hill of Rio Vermelho and it offers a free service from the hotel to the main street and the other way around. When we arrived we found very nice receptionists. We were initially given an accessible room, we requested to change it as we were there to celebrate our honeymoon. One evening the hotel staff treated us with strawberries, chocolate and 2 brigadeiros ＜3 The room was very nice and clean, with all the comforts. The breakfast, unfortunately, wasn't very good. The quality was poor. The positive thing is that we could order omelettes and tapiocas cooked at the moment. All the staff very nice and friendly. Definitely recommended! :)

You're going to get away from this place. You're treating the client with total disrespect and disrespect. I booked for Booking 20 days before the trip. When I arrived at the check-in, the hotel team reported that it had no rooms available, that the rooms were not in a position to receive guests and therefore were blocked, and that Booking was making the rooms available for an error of the hotel. Booking systems and they had no way to change that. They said it was not possible to contact who booked because Booking does not provide any form of contact, which is a lie because I received a confirmation email with a message from the ”Team Oyo” a few days after booking. It was so lie that the next day the No-Show fee was still collected and they sent a message saying I didn't appear after confirming the reservation. the lack of communication between the network managers and the hotel team, and I am thinking of the state of conservation of the rooms to have such treatment. we were not the only, during the time we tried to solve had other 3 guests who arrived and had the I had to look for another hotel at 21:00, after hours of travel and rainfall, with travel costs.

This hotel is simple but it has everything you need. The pool is great and the internet connection by the pool works better than the rooms. It is located near restaurants, bars, groceries stores, and pharmacies. Breakfast could improve. I wish they had more local tropical fruits. However, breakfast is simple but well served. Located just steps from the beach, which is calm and not lots of waves. Good for kids.