Francis
17 de setembro de 2023
Let me list the issues.
1) Hair and stains on bed sheets
When we checked in, we were surprised to find plenty of hairs and stains on the bed sheets. The more baffling aspect was that after getting numerous replacements, they had the same issue. It got to the point where you could see the hair and stains before bed was even setup in subsequent attempts to replace the bedding.The manager insisted that it was due to the quality of material they are using and not an indicator of the cleanliness. Well, even if I trust his word, it must be said that this can be a big problem.
2) Dishonest booking options.
We booked the option for 2 Queen beds. However, what was there when we got the room was 1 Queen bed and a Murphy bed. The height of the Murphy bed is very low and can be uncomfortable. The manager also informed us that every suite in the building only has 1 Queen bed Murphy bed. Given that is the case, this must be considered as dishonest booking options.
3) Murphy bed causes hazardous walking areas.
When the Murphy bed is setup, there is almost no room to walk safely from the side facing the window to the side facing the kitchen. There is a sofa near one corner and a TV stand near the other corner. The low nature of the bed also makes it difficult to properly gauge the distance to the corners when getting through the tight spot. There were several times when we had our foot get struck on the bed.
Please try to fix these issues since the location is perfect!
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