Hôtel Le Mas Saint-Joseph

I've stayed in some poor places, but I've never encountered a hotel owner as stingy and dishonest as this one. The photos are deceiving—clearly taken by a professional photographer—because nothing looks the same in reality. Everything is smaller, older, and the worst part is the manager's attitude, especially regarding accessibility. When a hotel has accessibility issues, honest owners are upfront about it, stating whether the rooms are accessible or if there is an elevator. After pointing this out, you'd expect them to address it, but not here. The owner insists that customers with accessibility needs must contact her directly to clarify. I told her she should include this information in the room descriptions, but she refuses. It's disrespectful, offensive, and downright repulsive. The rooms are okay in size and shape, albeit old but clean. However, the small details are where they really fail. The towels are tiny, thin, old, and practically disintegrating. Towels here never seem to leave circulation. The floor towel is a measly 40 cm square. The dining room napkins? A mere 10 cm square—can you believe it? I've never seen such stinginess. If you ask for an espresso, be prepared to pay extra for bland coffee! And when she offers eggs for breakfast, you'll get one—yes, just one egg. I've never encountered such pettiness. Regarding breakfast, the other reviews were spot on. You have to order in advance, and the atmosphere in the dining room is suffocating, with the manager trying to be polite but coming off as a complete witch instead. The pool exists, but don't bother with your swimsuit—it’s more like a big bathtub than a swimming pool. The location is fine, the indoor parking is convenient, the place is clean, and the price is reasonable. But some things are unforgivable, like the manager's attitude towards accessibility. I had to climb stairs on crutches because the rude manager refuses to mention on her website that there is no elevator. I've seen her responses to other complaints like, "Who are you? You weren't at my hotel. It's a mistake..." But it's no mistake. Her comments only further prove her disrespect for the customers she profits from, and it's truly a shame.

This hotel is charming with a lovely pool and a pleasant ambience. The rooms are large and with a fridge but no kettle. There is a single pillow. The owner appears welcoming but, as we say in Scotland, ‘it’s her way or no way’! Don’t move a table a metre to be in the sun (despite there being no-one else there!), fruit is provided in a tiny bowl (which sometimes has to be asked for), not possible to have 2 (small) boiled eggs, one needs to confirm breakfast the previous evening and then is told where to sit despite the table not being set. Just unwelcoming and controlling. Chantal says ‘just ask if you need anything’ but it’s a regime she operates! I don’t think she realises how unfriendly her manner is as she asked us if we would come back! I just walked away with a smile! Quelle domage because the facilities are lovely. (We then moved to a similarly-priced hotel in Arles (La Muette) and the service was warm and friendly - such a contrast)!

Pro’s: Chantal’s warm hospitality Good price Clean On site parking Pool Cons: Not close to historic district Room was very small (there may have been other room options) Our room was upstairs and we had heavy luggage we had to carry up We felt “supervised” at breakfast. We do however believe it was Chantelle’s intention to give us great service.