Chateau des Arpentis

A large apar**ent, the Salle de Garde was outstanding. This was luxury with multiple windows opening onto a rustic outlook with river, horses and green pasture outside. We were separate from the Chateau with our own elevator for access. We explored the extensive grounds and the beautiful Chateau including its common room/billiard and games room. The laundry was bonus.

We couldn't book this hotel because they did not reply twice to our emails and when we called in the evening at 10pm to ask our question (which room can have a baby bed?) they literally replied "do you know what time is in France?" as a passive aggressive way to say that it was too late to ask for questions. What kind of hotel service do you offer? It was a pity as we would like to book few nights there... :(

This chateau was a true mixed bag of good and bad. The chateau and the grounds were so peaceful, beautiful and wonderful just like the photos on their website. It had all the makings of a fabulous stay in a castle, but sadly it didn't hit the mark in customer service. When we checked in I asked if they served dinner in their beautiful dining room and what time? “Non” was their response. I was told this was a B & B and they only served breakfast. I went back to their website and it does not state that anywhere. We hadn’t rented a car and asked for a taxi to go into town, and he looked at me again and said, “Non.” It was a holiday and no taxis would be available. I asked how long it takes to walk to town, and he said one hour each way. I asked what were we supposed to do, and he shrugged and walked away muttering we needed a car. We walked to McDonald’s. We watched other couples enjoying a picnic of wine and cheese outside, so that is what we did for the next 3 days. We had our driver the next day stop at a grocery store, and we loaded up on wine, cheese, and crackers and had a picnic each night. They also need to replace the beds, and the linens were not good at all considering we were staying in a castle. Also, when we asked if we could use the pool, we were told…you guessed it…”Non,” it was too early in May and the pool was not open yet even though their website says it is heated, and the weather was beautiful. And lastly, their website says they have a laundry room, but when we asked if we could use it, they said, “Non,” it was too late (even though the laundry room stayed open until 10 pm ). So we had to do our laundry the next morning before we checked out at 11, and it took so long in those outdated machines, we had to put all our wet laundry in a garbage bag and haul it to Paris to dry it in our hotel room wasting an entire day drying our clothes with a hair dryer! I think this chateau would be great for one night if you check in at 3 and leave by 11:30 am, but as far as customer service, don’t expect anything other than a bed and a breakfast…period! I think with just a few changes, maybe stating on their website that they only serve breakfast and stating that a car is mandatory, selling picnic baskets with wine and cheese and replacing the beds and linens, this could be an amazing experience.

We had the a gorgeous room in this twelve bedroomed castle and use of a stunning outdoor swimming pool (when the weather was okay). The building is amazing and with all kinds of artifacts and lots of taxidermy including stuffed wild boars and other animals scattered around the corridors. The central lounge area had a billiards table, record player, piano, luxurious comfortable sofas and a feel of old country house luxury. It was like being Lord and Lady of the Manor during our stay. All of the bedrooms are different and tastefully furnished. Our room, Pénélope & Cléophée, was magnificent and had a view out of the back of the building onto parkland. It was a really spacious room with a very high ceiling. My only disappoin**ent was that I only got two hurried chances to use the pool, one on the evening we arrived before it closed and another on the morning we left as it was closed the two full days we were there as the weather wasn't considered good enough. This was in June so was a shame as I'd hoped to swim daily as it said it was heated and open 15th May to 15th September. Laurent, the live in caretaker was pleasant and helpful in suggesting places to eat as there are no dining for dinner at the castle but there is a breakfast service. There is also a kitchen area by the pool and also another inside the castle where you can make use of a kitchen complete with two fridges which were very useful.

Remote, quiet location. Beautiful property, amazing room (we had the villa away from the Château). You'll need to bring your own wine, cheese, picnic, food...the only food service is continental breakfast....but Ambroise is a very quick drive with many food options.

The most romantic and luxurious place to stay visiting the Loire Valley. It’s a huge estate with a rich history surrounded by large forests and meadows, a running stream and wildlife. The chateau is highly elegant offering different kinds of indoor activities as well as a beautiful outdoor pool.

Unwelcoming staff and rude, unhelpful and disrespectful ownership greet you for an overpriced stay with few accomodating items on property. Staff is difficult to find when help is need and leaves early. Few extras on hand, if you don’t drive yourself you are isolated without food and beverage options. Don’t understand the concept of hopitality, confrontational when questioned. Cleanliness is not one of their stronger attributes nor is hot water for showers. You are charged for 5 star accomodations for which you will surely be disappointed. Worst experience of all our European stays.