Jill
12 de fevereiro de 2024
Hotel is in a great location in St. Paul. When I checked in they stated I was already checked in but I wasn't. Once we got through that, they provided me my keys to my room in which when I entered, there were already people in that room. When I told the front desk, they were not very apologetic and didnt offer anything for the inconvenience. The people who were in my room were also extremely upset someone came into their room. Tried to put me in another room but also tried to charge me more. After going back and for the and having to wait longer while they checked other people in, they finally fixed everything and blamed in on a glitch in their system. We ended up staying but did not feel safe. Since they gave me keys to someone elses room, I felt like someone was going to come into my room.
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