Hotel Reine Victoria by Laudinella

Good location close to the track. A great variety of restaurant choices. Friendly staffs

Good location, within walking distance to the lake St Moritz. Nice shuttle service to St Moritz station.

這個房型類似小套間，在側翼樓，主樓房間應該更好些。房間不大，老式普通，電毯也有點舊，但乾淨。 房間水管裏是山泉水，泡茶好喝，洗澡皮膚滑。 酒店大堂太漂亮了，樓梯和客房層寬大的走廊都是老牌優雅風。 圖片8是酒店餐廳主廚推薦菜，配料和調味比酒店附近餐廳高一檔。走路5-7分鐘酒店旗下餐廳好幾家。衹試了日餐不錯，天婦羅蝦大且新鮮。

Irina made this stay for us. She helped me plan my time and surprise for my fiancée in st moritz and everything was perfect because of her. I will return because the service was amazing- thank you Irina

I want to express my gratitude to Irina for her exceptional assistance, making our stay incredibly smooth. The hotel is delightful, clean, and my upgraded room was a highlight. The breakfast offered an impressive variety. I wholeheartedly recommend this hotel to friends. However, my massage experience was subpar. While she is a sweet lady, the session did not meet the hotel's standard. It felt amateurish and lacked the expected deep tissue massage it’s even hard to call relaxation massage. Perhaps it was just an unfortunate experience this time with the massage at St. Moritz! 😁

We booked a Superior room for 7 nights starting from December 30th, including the New Year’s Eve and we received an Economy room (see pictures attached) with old and degraded furniture, dirty floors, smelling like there was a dead animal inside. They posted on booking website luminous rooms with nice furniture and it was far from that. The room should have a “view” but the only thing we can see from the window is the garbage disposal station. They advertised parking and when we arrived they told us they don’t have available spots, even though we booked the parking spot 2 months in advance. When we complained regarding the room they told us we can check-out if we don’t like it (the entire St Moritz was fully booked for the New Year’s and there was no other accommodation available for us). The reception was very rude and impolite, including the Reception manager. They advertise they have access to the spa but they just provide free entrance to a public spa close-by called Ovaverva and don’t have direct access to it, you need to get dressed and go outside for it (not very pleasant at -10 Celsius degrees). No slippers or robe provided. The entire perimeter of the parking is full of ice and very dangerous to walk (I am pregnant and I am very scared to not fall and hurt my baby or break something). The overall communication with them was very difficult and they acted like don’t care about their customers. For sure it is not a 4-star hotel! Everything regarding this hotel is false advertising!