The Monterey Hotel, Sure Hotel Collection by Best Western

Excellent hotel in St. Helier! Highly recommend! We stayed 4 nights HB. Professional, friendly and helpful staff, that could not do enough for you, to make sure you had the best experience ever. Great room, comfy beds and a fan, if you needed one. The food was amazing. Great choice of continential and Full English style breakfast, along with fresh fruit and pastries. The 3-course dinner each evening was so tasty. Great variety of food and the service from waiting staff was second to none; staff are a great asset to Best Western (Thanks to them all). There is a Bus stop right outside the hotel, only 2 stops to town centre and 3 stops to the bus station (£2.35 on the bus, no matter how many stops you make. Rooms spotless and serviced daily. Faith on the Reception was so helpful assisting us with bus timetables and phoning taxi to the airport etc. Finally, it was my birthday and management/staff left a bottle of bubbly on ice in my room, with a note, wishing me a happy birthday... lovely touch. Will definitey be back! Tip= you can get a 3-day bus ticket or a one-day ticket for £9 that takes you all over the isle of Jersey, get off/on as many stops as you want; great value! We spent a few hours in St Aubins and had lunch in St Brelades on the same day, before heading back to St Helier for dinner).

We booked this hotel through Condor Travel which combined ferry and hotel stay. On arrival we were greeted by lovely reception staff Faith who guided us through the formal paperwork for our stay and we were then taken upstairs to our lovely bedroom situated above reception. We decided to spend our first night in the hotel restaurant so booked a table time and then went for a walk into town for a quick look around . The hotel was only about fifteen minutes away from town centre . When we got back to the hotel we were asked if we could change our meal time as a coach party was booked in the restaurant as well. We were a little annoyed about this really but just accepted that the coach party must be more important than us. On going into the restaurant that night we went to the table manager gave our room number and was shown to our table by our waitress Charity who asked if we had any dietary needs then gave us the menu for that evening. Our food was delivered promptly to the table hot and well presented. The restaurant was very well lit spacious and clean . In the morning we came down for breakfast after having an excellent nights sleep in the comfortable beds. The breakfast had many choices again Charity was on hand to explain what choices we could have. Our stay was very good and the hotel had a leisure centre we could use containing a small gym, indoor and outdoor swimming pools .steam room and a sauna .The staff worked extremely hard to make sure our stay was excellent and we would like to thank Faith and Charity on reception and Charity and the other restaurant staff. The only comment I could make would be background music in the restaurant in the evening and the only entertainment they seemed to have on was a Thursday evening with a guitarist nothing for a Friday or Saturday evening.

Fantastic stay. The staff are brilliant, couldn't do enough for you. Would certainly stay there again in the future. Breakfast and evening meal is really good value. The hotel cleanliness is very good. Used both swimming pools inside and out and very clean. The bar staff were very professional.

Comfortable bed, quiet at night so slept well, spotlessly clean, nothing missed, breakfast and bar food lovely (we didnt try the evening meal but looked good). We had a very handy small fridge in our room. Staff always friendly, polite, helpful and kind, so we felt very comfortable there. Large, free car parking. Walk to St Helier port and seafront and bus station terminal (that goes to everywhere) in 20-25 minutes. Or a bus stop going to the bus station is near the hotel. Spa and pools kept well and clean. Thank you for a lovely trouble free stay Monterey Hotel!

We had a wonderful stay due, in no small part, to the outstanding service provided by the staff. They were friendly, thoughtful, welcoming and efficient. Nothing was too much trouble and they all took great pride in their work. The food was excellent- tasty and beautifully presented. The pool was a pleasure to use after a days site-seeing. The decor was traditional and everywhere was clean and well maintained. The bus stopped at the front door so when we didn’t feel like walking we were quickly in the town centre with all its amenities.

Thank you for a great stay at the Monterey for our trip to Jersey. Made very welcome. All the staff was so helpful & friendly. Great breakfast full english or continental fruit, cheeses. meats, toast as much as you could eat.

Lovely hotel in good location. Staff very friendly and efficient. Rooms clean and well maintained. Food very nice and good choices for evening meals. Ground floor rooms have direct access to pool area. Jersey has great bus service at one price, no matter how far you go, (currently £2.35) and bus station within reasonable walking distance. Would recommend.

An excellent Hotel, with a pleasing ambience, in a good location and superb Staff. Definitely good value for money.

Lovely hotel with really great helpful attentive staff, nothing was too much trouble. Lovely and clean throughout and good facilities.