valentina
18 de janeiro de 2024
We arrived for our stay and immediately, the lobby was dingy and dirty. Once we received our keys, we went straight to our room. Our room had an awful humid/mildewy smell, that was not tolerable for an overnight stay. The floor was wet by the mini fridge (likely the cause of the smell). We attempted to call the front desk to explain the state of the room and inquire on a room change, but the room phone was broken. We called on our cell and they informed us that the hotel was booked and the best they could do was offer us lysol - which they would not even bring up to us. That was unacceptable, so we intended on going downstairs shortly. Before we did, my partner attempted to turn on the TV, which was also broken (screen wasn’t working, but we could hear the sound).
We went downstairs to inquire further, as we would not be able to sleep in what felt like a health hazard (what with the mildew/humid stench). The “manager” down there, who did not provide us with his name, explained that the mini fridge has frozen over and the cleaning service had unplugged it and failed to plug it back in. He explained that he was sent up to “fix it,” and that he had tried to clean up the floor the best he could. We found this to be shocking that the manager himself had seen the state of the room and still allowed for it to be booked, and did not even give us a semblance of a heads up to what we were walking up to. We requested a refund, which at the very least was granted. Wouldn’t ever return.
Traduzir