Vizcaya

Don’t think this is your place for a romantic getaway. The squeaky bed and left over hair in the shower will ruin that vibe. (Picture below from what I slide from the drain). Small and scratchy bath towels. This is a 1 or 2 star place at best. So many little things that just aren’t right. This site is focused on being a wedding focused facility. Not a B&B. Beds ok but very squeaky with any movement. Breakfast is a self serve cereal bar. Everything is self serve. Not much help available. TV had about 5 channels. Be prepared to carried your luggage up about 25-30 steps. Help was there at checkin but not checkout. Overall, the most disappointing B&B we have ever stayed at.

I wanted to share some feedback from our wedding, which took place at Vizcaya on September 20th. First, I'd like to start by saying that Vizcaya is a beautiful venue, and we chose it because it offers a stunning setting for such a special day. However, we did encounter a few significant challenges that I feel are important to bring to your attention. One of the most concerning issues was the lack of security. Despite paying for security services, there was none present during the event. Unfortunately, my groomsmen and I had to handle an incident with a disruptive individual ourselves, which was quite stressful during such an important moment. Additionally, we had issues with the food. Although we had fewer guests than expected (175 confirmed, but 21 were unable to attend), there still wasn’t enough food for everyone, and many of our guests went without. It was only when I intervened that more food was brought out, though the staff initially told me they were out of options. To make matters worse, we noticed workers eating before some guests were served, which was disappointing. Communication leading up to the event was also a challenge. Responses to emails were often delayed, and we frequently had to call to follow up on important details. On the day of the wedding, the staff member who assisted us was dressed far too casually for the occasion, which stood out given the formal nature of the event. While we’re still waiting for a response to some of our concerns, I hope this feedback helps improve future experiences for other couples. If others choose Vizcaya, I’d recommend providing their own security and being prepared to follow up frequently for responses.

Property itself was beautiful. The young man who checked me in was great. I stayed in carriage house 3 which required walking through a wedding to get to the room, kinda awkward. The wood stairs up to the room seriously need to be replaced, they are soft and feel like they might give way. The room was very pretty. Huge bath tub/shower. Bathtub drained fine, but when I took a shower in the AM the shower backed up. The mattress was AWFUL. It had a significant dip in the middle. I could not find a position that did not hurt my back (I don't have back problems at all, it was just the mattress). There was a very loud machine (sounded almost like an air compressor or gas generator) that would come on every hour and violently shake the building, so I woke up once every hour all night. They offer street parking, or have a small 3 car parking lot. I got a spot in the lot which I assumed would be safer and came out to discover my car had been broken into and my GPS and flash drive stolen. Came in and asked if they had a camera back there, answer was no and oh well... the young lady who checked me out acted like she did not care at all/ or that it was something that happened a lot. I was very excited about staying here because the website makes it look like a high quality place with five-star service. I love bed and breakfast places because of the more personal vibe/better service you usually get, very disappointed with this place, won't be back.

Don’t judge a book by its cover, the beautiful exterior is all facade. Last night my husband and I checked into Vizcaya Sacramento. From the outside it looked inviting. Upon checking in we learned the property is unmanned at night, not a big deal, we’ve experienced that before at other boutique hotels. We were given keys and and after-hours innkeeper phone number in the event of an emergency. The room was dirty. Broken windows covered with plexiglass hid behind curtains. Still, we’re there less than 16 hours essentially, so no big deal. Just, disappointing. Returning from dinner, we discovered a leak from the ceiling. We attempted to reach the after hours innkeeper—the number is not a working number. We tried every other phone number we could find, no answer. So we left and found another hotel, at a premium. This morning, still no response. We returned to the hotel to collect items left behind in our mad dash and tried to track down staff. It appeared the lone person on site was HIDING from us. He had gotten our messages and hadn’t even checked the room to see the damage. Now management is refusing to speak with us. We magically received a refund of the night’s stay, but would like to see compensation for the more expensive hotel and parking. And perhaps an apology for a truly terrible experience.