"Very friendly and lovely staffs; always helpful"

"Eu tive uma estadia de boas-vindas. Sarah estava muito acomodando com a minha boa-vinda, explicando onde tudo estava e fazendo-me sentir confortável. espaçosa sala, não percebeu que havia uma sala de estar/comedor comunal e cozinha! O pequeno-almoço também é bom com ovos de galinhas no local!Obrigado por me terem feito!"

"We are a family of four and stayed at Travelodge Rugeley for one night as a stopover before continuing our road trip. The location was ideal for what we needed, which was the main reason we chose this hotel. Unfortunately, the hotel itself was a huge disappointment. The smell as soon as we entered the room was horrendous. The carpet had a strong damp/musty smell, which was impossible to ignore. We actually had to leave the window open all night just to make the room bearable because of the smell. The room also felt very dirty and dusty. When I checked the headboard, I was able to wipe away a significant amount of dust with my finger, leaving it visibly dirty. This really made us question how thoroughly the room had been cleaned. I was also uncomfortable with the mattress and ended up sleeping on top of the bedding rather than properly getting into the bed, as I simply didn’t feel confident about the cleanliness. We also weren’t aware when booking that the hotel was pet friendly. Unfortunately, the guests in the room next to us had a dog that barked throughout the night, which was extremely annoying and made it very difficult for our family to sleep. On top of that, because of the hotel’s location and having the window open all night, we could hear people outside throughout the night as well. Between the dog barking, people outside and the unpleasant smell, we had an extremely poor night’s sleep. The one positive was the receptionist, who was incredibly friendly, welcoming and helpful. She was lovely and really did her best to make us feel welcome. Sadly, though, the cleanliness, damp smell and constant noise completely overshadowed the positives. We chose Travelodge for a simple overnight stop during our road trip, but unfortunately this was not the comfortable, clean and restful stay we expected."