Ibis Budget Rueil Malmaison

比較偏一點，總體還行，早餐一般，時間是一家中國開的日本餐廳，性價比還行

Hotel muito decente para uma estadia curta. Funcionários atenciosos, receptivos e solícitos. Apreciamos muito a pesquisa feita pelo gerente para nos reservar um táxi na hora certa da noite. Apenas uma pequena desvantagem a cortina que separava o lado noturno do lado higiênico não estava muito limpa.

Eu queria, não cancelar, mas adiar minha estadia em Paris, porque uma onda de calor histórica foi anunciada. Eu não tinha dinheiro para viajar com crianças pequenas. Além disso tínhamos que visitar idosos e era mais seguro para ela adiar também. O gerente não respondeu ao meu e-mail. Eu esperava mais compreensão do hotel.

Em linha com o que se espera de um Ibis Budget

Quarto muito limpo e espaçoso para 3 pessoas. Recepcionista muito simpática. Café da manhã farto pelo preço baixo.

Ao nível do hotel, perfeito. Por outro lado, é lamentável a falta de educação de certos clientes (famílias numerosas).

Ambiente funcional, cama boa e ducha aceitável. Valor para estadia de dinheiro.

Passive fan noise in the room was intollerable. Didn't sleep much. Why on earth not have one that can be turned off???

We reserved through *********** and we wanted to see the room before paying. We got asked to pay at reception and the payment declined, so we tried 2 separate cards. The receptionist tried to charge the card multiple times saying it’s declined but we only managed to pay for 2 nights and to try again later. When we went to try again they said we fully paid for the stay but we didn’t understand how this happened. When we checked out bank accounts we were in disbelief one card was charged around 600€ and the second cards payments of 800£ were pending (frozen) by the bank. This meant 1,4 thousand was gone from both cards. When we tried to figure this out and sent them proof of these payments no one understood how much money in total we lost/had frozen. The staff kept saying ‘the day before we leave everything will be sorted out’ but it didn’t and that ‘the manager will come at 9am until 10pm’ the manager never came and on our last day we said we will call the police because we don’t know if this will get solved by the management. We had a really bad experience from day one all of our money got charged/frozen and the whole holiday we had money problems and couldn’t enjoy France as much as we planned. We made phone calls every morning to resolve this and in the airport the kids had a mental breakdown from the stress. Disneyland, Eiffel Tower and museums are some of the places we couldn’t visit due to this. We had 2€ left in one of the cards 2.