SeasonedTravs
12 de abril de 2024
Booked 3 days to decompress after trauma retreat for veterans, opted for a package, paid double occupancy but I was staying/sleeping in the room alone. Since the hotel forgot to book my hydropath in a timely fashion, they started contacting me via telephone 3 days prior to arrival. I advidsed them via e-mail that I am at a trauma retreat and will make arrangements at check-in, just like the other times. Phone call the next day telling me it's becoming "urgent" that thay book the hydropath and they need the name of person staying in my room with me. Advised Miranda that I am staying/sleeping in the room alone, paying the double occupancy and will have my daughter-in-law take the hydropath (my children live in Comox). I also advised her that I am in the middle of the retreat and will make all these plans once I arrive (as I have done already). As I am trying to let her go, I am then told (very rudely) that if I do not book the Hydropath and there is no availability during my visit, that I am still paying for the package. Once again, I advise her of where I am and that I will make the arrangements as I arrive (the next day), that I understand if there's no room, I will not be doing the Hydropath. Next thing you know, I get this e-mail: I hope this email finds you well. We just spoke on the phone regarding your upcoming stay for tomorrow, I had called to book you in to the Hydropath and acquire your guests name. You had mentioned it’s just you in the room, though you’re booked on the package as a double occupancy, and had mentioned you will have a few friends come to the resort during your stay . I was gathering my thoughts for a further inquiry regarding your room guest count, when you mentioned to me it was not a good time and you had to go and it will be figured out tomorrow. This is what’s prompting this email. We would like to advise that if there’s more than 2 guests staying in the room, we cannot have you on this packaged rate or in this room. As this room only accommodates 2 guests as there’s only 1 king bed. Additionally, we cannot guarantee the availability of the Hydropath. This is non-transferrable, which is why it should be booked in at the time of booking, to ensure use of what’s paid for within the package. If you’re not able to get in to the Hydropath during your stay, this will not be credited back to you. Wishing you a wonderful day. Sincerely, Miranda From this e-mail, it became quite clear that the hotel reservation staff do not listen to anything you're saying, then turn the entire conversation into an issue that was definitely not hapening. All I wanted was a place to feel safe and relaxed, this was starting to look like neither of those scenarios. As I was about to leave the retreat, I received yet another very rude phone call, this time making it seem as though I would be using my time at their resort to have a huge party, be a difficult person and have extra guests etc. This is when I finally asked to sp
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