Brit Hotel Confort Rouen Centre

My experience at this hotel was marred by inconsistent policies and unprofessional staff behavior. Initially, I was told I couldn't take food from the restaurant to my room, but later witnessed another guest doing exactly that. The confusion continued when I attempted to get coffee, only to have two card payments processed without receiving any coffee. Seeking assistance from the receptionist resulted in an aggressive response, with him placing blame on my card rather than addressing the issue. This lack of coherence in policies and the confrontational attitude of the staff left a lasting negative impression on my stay.

This hotel smelled like an ashtray even though there were no smoking signs everywhere. And I was charged for parking even though there was nothing on *******. Do not book a room here!!

Special motorbike parking. Within walking distance to town although not as central as I thought. Good budget accommodation, good sized rooms. coffee & food machine in reception if you missed the restaurant.

The rooms were extremely hot with no fans, and opening the window meant letting in loud traffic noise. The receptionist didn't seem to understand the booking system - we pre-paid for 4 rooms but were given only 3, meaning 2 adults and 2 children shared one small room, with no compensation by the hotel. She charged us again upon check-in as she didn't realise we had paid online. She kept shrugging and saying it's not her fault, which we agreed with but asked her what we should do, only to be met with another shrug. The couple checking in behind us had the same problem and grew frustrated when no solution or remorse was shown by the staff. To be refunded for the overpayment, we had to e-mail 4 times and received very rude responses until we mentioned logging an official complaint, ten we received a very polite apology and an immediate refund. Taxis were not convenient - one taxi driver took half of us then came back for the rest, meaning a lot of waiting time on both ends . Parking spaces are very limited and must be booked ahead. Overall, a stressful and unpleasant stay in crowded and hot rooms with bad service. Would advise to go to another hotel as there are plenty nearby.

Good value for money. Clean with a comfortable bed. Close to the river and the old towel. Would use again.

As we expected, the Brit Hotel was a basic hotel at a basic price, with small rooms, but it provided all we needed for a short stay (we stayed at the start and end of our journey). It’s a short walk into the city centre and just off the motorway - all very convenient. The breakfast was very good. There were vending machines for snacks and drinks, although the hotel did provide a food service for a very reasonable price - we tried this on our first night and had a pizza and a hot meat dish in a glass pot plus deserts in screw top jars which were local products and, I assume, in recyclable containers.

Convenable

Great proximity to the town center