Usuário convidado
21 de fevereiro de 2023
We booked this hotel specifically for Rotterdam Netherland's fireworks show, We understand why it is expensive, almost double than the normal nightly charge because of the event. But we were very disappointed that the Hotel did note even gave any consideration when the Fireworks show was cancelled. We asked the following: if we can cancel/pay cancellation fee, also they dont have to refund to us the money, just allow us to stay on another day. we even asked for Breakfast voucher for next time stay. All were declined!! We called early but all they can say is"we are waiting if the Fireworks will be cancelled and decide from there". They kept us hanging until the last moment/hour. What kind of administration do they have? no prior alternative/decision at all even its all over the news that the Fireworks show might be cancelled.
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