Numa I Vici Rooms & Apartments

It was very close to several attractions very walkable. Staff responsive when there was a need. Nice to be able to do laundry in site. Kitchen appropriately sized for the apartment. Just a nice experience.

My friend and I chose this hotel on our first day when we arrived in Italy—— after a long-haul flight, expecting a comfortable retreat. Regrettably, the reality shattered our hopeful anticipation. Right from check-in, our experience nosedived into a series of letdowns. The very first day unmasked a glaring issue—the bathroom offered only scalding hot water, rendering it utterly unusable. This oversight was inconceivable. Upon alerting the hotel staff, their response was disheartening. They claimed no availability of alternative rooms and it was not possible to send a worker to us because it was Saturday night, forcing us to confront the impracticality of having no access to basic bathing facilities after a wearying day of travel.We were forced to go to sleep even when we desperately wanted to shower. No doubt, we also have to go traveling the next day un-showered. While we were visiting the beautiful Vatican city, we were forced to waste our precious time to communicate with the customer service to deal with the problem. Only on the second night we were able to switch to another room, enduring further inconvenience as our luggage remained trapped in the previous room, necessitating additional time wasted seeking customer service assistance. Initially offered a mere 15% discount for the first night’s inconvenience, the compensation increased to 25% after vehemently expressing our dissatisfaction. While staff members expressed empathy, their attempts at compensation lacked sincerity and failed to acknowledge the depth of our inconvenience. The compensation is not sufficient given the extent of the inconvenience. This experience eclipsed what should have been an enjoyable trip, leaving us profoundly disheartened. This hotel experience was utterly disappointing and left us incredulous. In all my previous travels, I’ve never ever encountered such abysmal conditions. This undeniably ranks as the most disappointing hotel experience I've ever encountered.

Excellent location, coffee available each day, clean towels available. Breakfast is good but you have to walk down the street to reach it. Free washer and drier! This was a huge bonus for our family. Loved the apartment, would stay here again.

We are just back from a 3 night stay at the The Numa Apartments in Rome, the apartments are quite nice, clean and in a good location, the WIFI signal was poor and the TV didn't work, we were notified of the poor WIFI 2 days prior to arrival. On arrival we couldn't enter the building the passcode we were sent didn't work, this issue was fixed over WHATS App with someone many miles away. What lets the Numa Apartments down at the moment is the fact there is building work being carried both within the block and to the adjacent block of flats, if you want to get woken up at 7am each morning with jack hammers then this is the place for you, if not stay well clear until the works have been completed. There was a note left in the room on arrival to apologise for the lack of a WIFI TV, and the noise and clutter with a promise of a 25% discount the next time we book as compensation, it would have been better if they had just made there customers aware prior to booking.

The property was modern in style and conveniently located to Rome's major attractions. The room was spacious and offered the essential amenities. Unfortunately the idea of having contactless check-in and no reception, with no access to someone when something goes wrong, turned out to be a major problem. When we arrived the toilet was not functioning properly. It would keep running. Eventually it would stop... until it didn't stop at all anymore. Long way of saying we didn't have a toilet and the remote staff didn't care. It broke for good around 7:30pm, we noticed before bed, and they said they'd send someone early the next morning. They didn't. It took way too much work to get them to resolve a common problem that a hotel with better service would have quickly resolved.

Strongly advise to not book here. Their customer service is terrible and Travelocity also is not helpful. Choose another site to book your vacation and NEVER book at Numa properties. Lucky for us, we travel frequently and can found different accommodations (nicer) quickly, but for those who do not travel internationally can be caught in a jam with no help.

Amazing stay! Everything is clean, modern and innovative.

HORRENDOUS CUSTOMER SERVICE -STAY AWAY FROM NUMA HOTELS - Cancelled my booking as my flight was landing. Moved me to a hotel outside of the city and then made me move back the next day losing half a day of vacation. And even worse, was told no luggage lockers as the hotel but there were! So wasted time and money storing our luggage since we had to check out of the first location. And no one to talk to about issues - not front desk, no phone number - you can only communicate through the app. Worst hotel stay in 30 years. I will NEVER book another Numa hotel. There is no one in Italy to provide support - there customer service was in Germany. DON"T STAY HERE! And it was crazy loud at night when the bars let ou.