Steven
18 de setembro de 2023
I had a really hard time writing this review as I really wanted to love my stay. I was greeted so warmly and welcomed with such kind hospitality, I was really looking forward to my stay at this charming hotel.
My issues began after being out all day and returning to my room at 29°C. Rooms require the key to be inserted into a slot to power the lights and air conditioning(ac). I understand the need for this, that's not the problem.
After an hour however, the room had not cooled off so I went to get help. Instead of being greeted by the kind woman that checked me in, I was met by a young adult playing on their phone. Unconvinced that the ac was pushing warm air, they met me at the room.
After confirming ac was not working, the only solution offered was to wait until the next day(our checkout) as no one was available to look at the unit. After pressing further, they said they would bring me a fan. What we received for our 29°C room was a miniature desk fan with a usb plug and no charger.
We were never going to sleep and I was short low on patience, so I pressed further and was finally put in touch with a manager or owner. They finally got the ac to work and the room cooled off an hour later.
I know I sound like I am over reacting but I don't have words to describe the could-not-be-bothered attitude from the evening staff we received, and how little they cared about resolving our situation. It only takes one person with a bad attitude to ruin a great experience.
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