Usuário convidado
23 de dezembro de 2023
You know you are off to a bad start when you walk in to another guest shouting "my room is disgusting and i want moving now!" We didn't expect much as we booked the hotel as a base, was a good thing because we didn't get much . 6 nights in Rome and we were out most of every day. We booked a Quad room, an breakfast was included. The breakfast....its like being back at school having to stand in line for luke warm coffee an stale croissants, they also have a flavourless cake and packs of biscuits...and a bloody tip jar!!! The smell in the court yard 2 or 3 morning was enough to turn your stomach, smelt of sewage and it was about 22° outside. Broken bed, my camp bed looked abit dodgy on the 1st night an by the third one of the legs was broken and the whole bed rocked at the slightest touch, on our way out we explained this to the receptionist an we were told it would be taken care of, only to come back 12 hours later and it was still broken. When speaking to the receptionist I was told they had decided it was fine. It wasn't and it was only sorted when I showed them pictures and demanded it be sorted as I had nothing to sleep on that anything got done No tea/ coffee facilities in the room but then again you don't even get a bed in 1 piece, they are a camp bed inside a steel bed frame and they both move and creek all night. Staff were rude and the only good thing they did was ring us a taxi back to the airport. Rooms aren't well equipped, 4 people, 4 beds but only 3 plugs, an 3 blankets, no tea n coffee, towels and bedding weren't changed at all in a whole week. We asked for an extra blanket as it drops cold on a night and it took 3 days for us to get 1. Location...this hotel is NOT in walking distance from tourist attractions, land marks or the centre......we had to rely heavily on the metro and taxis every day, which is not what it said on the Jet 2 advert! Stood at the bus stop on our first day we got talking to 2 women also staying at this "hotel", I think hostel fits better. They said their room was dirty and the beds hadn't been changed from previous guests. I would not recommend staying here as its not as described at all, it's a shame, Rome was amazing, this hostel was a total let down though.
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