Candia Rooms

I am 80 and had the great misfortune of staying here. We had to leave after one night because we complained to Priceline and *********** about not having a proper mattress or chair to sit on and against our wishes Priceline and *********** called the owner to tell her of our complaint. The owner was furious that we complained, it was like she was bipolar. So nice when we checked in but when she heard we complained the next morning she told us to leave. We were frightened so of course we left. She refused to give us a refund and Priceline and *********** and Mr. Arvin, a supervisor at ***********, refused to follow their company's responsibility to us. Mr. Arvin at *********** forced us to pay $1,100 for the entire stay. The strange thing was that Priceline told us we were getting a refund and then Mr. Arvin cancelled the refund based on the owner's testimony of our brief stay. So we are going to the questura to file a complaint against Candia. NO do not stay here. It is a strange unsafe place. And Priceline and *********** do not help you if something bizarre and unsafe happens. Do not use their services.

My colleague and I booked two rooms, a deluxe double and a triple, for a one-night stay for business reasons. We arrived at the hotel and the woman at the reception told us 'Ah but there are two of you! The rooms are not ready yet, you can leave your luggage and everything will be ready in an hour'. We walked around in the sun for an hour and when we got back we were only given one room. We were told that they have made a mistake, that they had someone waiting to go to the hospital that could not leave the other room and there was only one room available. My colleague and I track down the financial manager of our company and ask what we should have do. The lady from Candia Rooms told us that she wanted to talk to him and we asked her for a moment of privacy so we could figure out what to do. We had decided to stay but then waited between half an hour and three quarters of an hour for the lady to show up. We knocked on the front door and I was answered by an unfriendly gentleman who basically said "what do you want?" in a rude and threatening manner. This was twice. The lady reappeared and asked us what we wanted, at which point we asked for a full refund for non-compliance of the booking. The lady then, realising that my colleague was Ukrainian, called her a Nazi simply because she told her that we wanted our money back for the full booking and then approached me saying that Putin was doing the right thing in waging war on Ukraine. I told her that she was insulting my colleague and that she wasn't allowed to say such bad things. She unplugged my mobile phone, which I was charging at the time because the battery was low for the struggling under the sun, saying that I was stealing her electricity. She continued and we called Booking to ask for a full refund and to report the lack of politeness, the mockery, but above all the xenophobia of those running the establishment. We were just lucky to find another accommodation at such short notice. Keep away from it.

Tornati sempre qui a Candia Rooms! Davvero colazione con caffè proprio ottimo eccellenza è educazione al personale pronto a seguirci su ogni nostra richiesta grazie! Abbiamo seguito il consiglio della ragazza che ci ha dato le indicazioni ben precisi dove si poteva fare un aperitivo la sera.