L'Imperiale

Best environment and kindly host My room was great and clean

Property was very clean and in a great location, wifi was good, and beds comfortable. We were provided with a couple for coffee and pastry a couple of blocks away. Only comment would be that it would have been easier to to check in via a code to access the building/unit and collect keys from a common area within the unit rather than wait to meet up with owner to collect keys at a specific time and wait outside the building.

Pictures weren't close to what we were given, room wasn't ready when they said it was, bed was nasty. We didn't end up staying. Once we tried to cancel the booking ******* didn't do anything for us I tried to cancel the room 3 times, twice on the phone and once through an email and we didn't even stay there and got screwed by the "hotel" and *******. Very unsatisfactory all around, I've used ******* for years and don't know if I ever will again unless this gets rectified. Awful awful awful experience. Stay away

Checking in were okay but instructions could be better. Location very good (if your room is at the location). Unfortunatly, overall we did not have the best stay at L'imperiale. The room were clean enough and were cleaned everyday with new towels. The shower is in the jacuzzi - the shower hose was not long enough to reach the holder on the wall. In addition, it was so short that my boyfriend could not stand up straight and take a shower. Not okay. Our room were located at the address stated at ********** but the bar that served breakfast were 350 meters away in the opposite direction that were we going each day. in addition the breakfast served was dull so we did not go more than the first morning. Unfortunately we had a small issue with the cleaning staff which threw out a shopping bag with a newly bought belt: we texted the contact person if he could ask the cleaning staff if they threw out the bag (of course not on purpose) but the response were dismissive saying 'they didn't throw anything out besides the trash can bags and that we should 'check better' - we had done so several times and we know fore sure, that we have had the bag in the room (other tings we had bought we still had). So all in all not the best experience and we would not book the place again.

There was a noise coming from the air conditioning system that kept us up at night. Also the view was horrible our work Our window view was of the back alley unpleasant. Fabio was nice but without front desk service it was difficult getting service

Location was good for us

Pro: comfy bed, clean, great location for exploring Con: Paid for room with jacuzzi bath as per picture. There wasnt enough hot water for a hot bath. We contacted owner many times in our 3 night stay, but he unable to resolve this. Water was a bit hotter by day 3 but bath so big it was cool before deep enough to use. first 2 days we then had to have cold showers as no hot water! Also photos give impression that property has private kitchen and balcony, this is shared.

Our experience was a nigh**are. Fabio was not available to greet us when we arrived, but he gave us an address to drop off our luggage. He did not mention it would cost €10 for just a few hours. When Fabio finally arrived, he made us walk 10 minutes with luggage to another hotel because the hotel was overbooked. It was not what we paid for and did not meet our expectations. After 1 night, I was furious and inquired about cancelling, but decided not to due to lack of time. After confirming with Fabio during the morning that I would stay until the end of our reservation, Fabio packed my bags, cancelled our reservation and sent me a whatsapp message of the address to pick up the luggage. We had to interrupt our short trip to Rome to go pick up our luggage and find an alternative place to stay.

Bad manners. Rude. Watch out. Lack of privacy and empathy. Not a good place to visit during holly week. Bad communication with guest. Customer service is inexistent. Would not honor second day of reservation during stay. Stay away. A pity because the area is quite good with many places to eat out nearby and convenient tram access. Cuidado. ******* tampoco ayuda.