Descubra sua estadia em Rochester

It is very convenient to go to Mayo, and it is also the reason why the price is expensive. The underground and the 2nd floor corridor can pass, avoiding the cold in winter. The front desk is welcoming, the hotel cleaning is very sloppy, the tea is not replenished, the garbage is not taken away, and the tip is taken diligently.

I traveled with family and we had 3 rooms: 2x Kings and 1 Double. We chose the Kahler Grand for a number of reasons: proximity to the Mayo Clinic, the parking (valet), and teh ability to get a room at a discounted ”Patient” rate. One of the King rooms and the Double were all very nicely outfitted and seemed very much comfortable for the stay. The King room I was in was old and had not been updated like the other King. The thermostat was a simple dial and it simply didn't work. I could dial it up for heat and...nothing. Two or so hours later it would come on blasting heat. Try to cool down and nope - the heat would stay on a bit longer, but the cool air wouldn't come on for a few hours later. Maintenance came to check on it and said they had to replace the entire HVAC motor. I was on my last night by then and didn't want to change rooms so I deferred and just suffered through another night. The bed and pillows were comfortable. The bathroom was horrific. When you opened the door to teh room the sink was immediately to your right. To get to the toilet you walked straight through. It was very tight as the door (when opened) partially blocked the toilet and totally blocked the bath. To get in or out of the tub/shower you had to swing the door back or forth and wedge yourself between the toilet and wall. The tub was small and very slippery, and the water controls were not very responsive and were hard to turn. The bath towels were extremely worn and very small, not even the size of a regular bath towel in my opinion. I was able to see the room directly below mine during the course of my stay and it had the same set up, s hopefully they have the intent to refit these rooms at some point. Our first night in we ate at the hotel restaurant, and while the staff there seemed a bit overwhelmed we still had courteous service and the food was good. The biggest thing the Kahler has going for it has to be their Staff. From ZamZam at the front desk, to maintenance, to housekeeping (kept us stocked with coffee!), to the valets - EVERYONE was as kind and helpful as could be. I didn't meet a single person that wasn't ready to fall over themselves to help out or give advice on the local area. The subway level to the Mayo Clinic was easily accessed from inside the hotel, and that made it very nice as well. Yes, the hotel is showing it's age and needs some polishing BUT I would stay there again if I had to go back...I would just be sure I got a room that wasn't like my ”old” one! Thank you to the Staff and management for making the stay nice despite the circumstances of our visit!

Breakfast is a simple Western food. It is also a Western food dinner from Monday to Thursday. It is convenient to not want to do it yourself. The room has a kitchen and you can make Chinese food yourself. Hotel location is not bad, there is parking.

All of the employees are super friendly and very accommodating. I have stayed at Aspen Suites several times in last couple years and I see all the same faces . . which tells you something about the atmosphere and business. I love the wonderful breakfast and dinner Mon-Thurs evenings. Food is always delicious and how nice not to have wonder what going to get to eat, etc. HIGHLY recommend Aspen Suites!!

Beyond my comfortable and clean room and bathroom, the useful in-room exercise equipment and great gym, and the surprisingly delicious food I ordered from the bar, my experience at this hotel surpassed my expectations when a manager helped me through a difficult situation. I parked one stormy evening in a Starbucks space under the hotel when all else was full. I intended to move my car the next morning before Starbucks reopened, but forgot to do so before catching the Mayo Clinic shuttle. When I called the hotel, I eventually received a call back from Nick. Because I had back-to-back appointments, I couldn't return to move my car. Nick drove to the clinic, picked up my keys from me at the front entrance, moved my car, and returned my keys and a nice note to my room. He also texted me a photograph of my keys in my room. Nick's willingness to go above and beyond is commendable, and he is a primary reason I would recommend this hotel for anyone visiting Mayo.

Overall we were pleasantly surprised after reading some of the reviews about cleanliness. Our room was clean, well kept and no smells considering it was a pet room. We were there for medical reasons and did spend a lot of time in the room. I would have liked an extra side chair or small table and chairs. The computer chair was not comfortable. We were very satisfied and happy with a complimentary shuttle to and from the hotel to Mayo. Staff was very attentive to our needs with our puppy and shuttle help. There was a bit of smell of **** but only a bit near the elevator. Our room never smelled. We were very very happy with the price and discounts provided. Senior discount and Mayo Clinic discount.

Every staff member we met was professional, pleasant, and very helpful. A few members stood out, especially Andrew, Ashley, and Cheryl. The hotel is currently undergoing renovations but in no way was it bothersome. They started on the top floor so if booking request one of the completed rooms. The hotel is connected by the subway floor which is a well-lighted tunnel and makes easy access to the Mayo Clinic. I highly recommend this property, especially with the well-appointed kitchens for extended stays. The continental breakfast offers a wide variety each day.