Fraser Suites Riyadh

Great Place to stay in Riyadh. Great service with great hospitality. Thank you team

The rooms are spacious enough and housekeeping staff were very good, polite and helpful (especially Hanif). The food was average, and I would generally order in. The concierge team were very friendly and helpful too. I probably would not stay there again

The hotel's administrative services leave a lot to be desired. The hotel is difficult to reach by phone or email, and they cannot help you with the issues that concern you. So I couldn't shorten the reservation by one day - neither in advance nor when checking in. And when I actually check out earlier, the entire amount is still charged. This actually does not correspond to the clearly defined rules. It is not possible to print out the invoice when checking out; it can only be sent by email if you ask again. Rooms are ok. Extremely loud and inflexible air conditioning. Breakfast is a very meager offering. Pictures look good - reality is sobering. Isn't worth the price. Not really recommended. There are far better offers in Riyadh - especially if you take into account the rather poor administrative service.

Great stay. Comfortable bed. Very nice breakfast buffet and coffee. Centrally located. Highly recommend.

Not a 5 star hotel service. No smile by the team, pool area needs renovation, cold atmosphere, very bad design of the lightings in the room, low cost material for furnishing the room.

It was a true 5 Star hotel with super courteous and helpful staff. 2 things that I would like to see improved are breakfast menu options, not as widespread and different room options were not clear on ******* until we got to the hotel.

Good safe place to stay in Riyadh. Very friendly and helpful staff.

Stayed with my daughter for over a week as we came for a sports event to town. The premises are nice and clean, rooms are spacious and modern, corresponding to the quality one would expect from Fraser Suites brand. Location is decent. Breakfast needs to be improved for a 5* establishment. However, our biggest disappointment came from the reception and management office. We had a reservation for 5 days but wanted to extend for another 5 days minimum. We wrote two emails and never got a response during the day from the reception desk. When we came in person to the reception desk, we were told we has to change rooms for the next 3 days and then move back to the original room again. We agreed upon the price being the same, in particular as our stay was getting longer and could be as long as 2 weeks. We moved rooms and were ready to move rooms again. When I can to pay for the 3rd move I was told the price was double the original price for the same room. I was let down by management and said we would move out. The receptionist was kind enough to say he would talk to the manager and get back to me. We left for the day and didnt hear back. In the evening we were told the price was the increased price and there was nothing they could do as “the whole of Riyadh and the hotel were full”. We left and moved elsewhere. I wrote another email to the reception and also feedback to the head office in Singapore how we were let down as Fraser Suite customer / Fraser hospitality member by the treatment. What is more, I recommended earlier the facility to another family at the sports event. They secured their booking a day before our 3rd move for the same price that we had originally. As a customer - I am not coming back. We could have stayed for 2 weeks in Fraser Suites Riyadh but greed took over and customer service completely failed. I am still waiting for an apology… but even that isn’t going to change the lapse in hospitality management.

Excellent staff and location in Riyadh. Although it was cool in Riyadh when I visited the Pool looked inviting. The gym is superb and the food is excellent. The rooms are cleaned daily and the cleaner is frankly the best I've seen