Rising Star Casino Resort

The hotel room carpet is outdated and dirty. I went to front desk and asked for a different room and they said they had none available!! Came for one night and really wanted to use the pool which could not because they had so many kids in the pool I could not enjoy it. The ****** was fun, but the games were broken or very old. I asked for help on better games and the staff asked me to hold on & was rude to me and left me standing in the ****** for 15 min and never returned. I then had to ask a cashier for help on finding certain games. In which she was helpful.

We had a great time and will return. We ate at the steak restaurant and it was excellent. The service was wonderful. Every employee we encountered was pleasant and helpful. The Christmas decorations and displays were worth the trip alone.

Last year 2022 was fun and we had a great time. We visited again today December 2023 and was not really impressed. Machines are very old and hardly any bells and whistles going off. It’s unfortunate as the decoration at Christmas are wonderful. That and the live reindeer outside did make the trip a bit worth it. Probably will not return, darn. Just too, too old!

The place is filthy dirty. Forget using their wheelchairs or scooters!! You can use a wheelchair in the ****** but can’t take it out into the food court or hotel. The workers were so nasty and rude! They acted like they didn’t have time to help you and were caught in so many lies!! I would never come back here!! First time is the last time for me! Don’t eat the food either! You will get sick!!

We stayed at the Rv park, which was lovely. But if you don't have your own vehicle or golf cart, expect to spend most of your time in the RV. It's a short walk to the main building that houses the ******, restaurants, etc, but it is a walk, and it was 95 degrees across the paved parking lot. There's a shuttle that runs on Fridays and Saturdays, but it has very limited hours. There is no other transportation to the ferry or golf course, either. DEFINITELY is not handicap friendly and not the best for the less-than-physically fit crowds. The free breakfast at Ben's bistro was fantastic (but again, had to walk for it), and the ****** was mediocre. Very little customer service, hardly any employees to be seen. One very kind lady did come and sign us up at the club membership desk but then said, "Go to the kiosks for your bonuses," and we had no idea what that was. She came back later and gave us a quick lesson for first-timers, and she was the only person we saw the entire time we were there (until we cashed out, then only one person at the cashier's window.) The venue in general was very clean and very patriotic, there was a fun "selfish kiosk" in the middle of the plaza, but very little else jumped up to make this location worthy of a repeat visit or recommendation to others.