Usuário convidado
9 de julho de 2023
This is a nice modern flat with a comfortable bed and spacious bathroom. I think some of the other reviews mentioned that the access to the apartment is by very steep, narrow set of stairs, 3 or 4 stories. So, any heavy suitcases would be awkward to get up to the flat. But, this is Cinque Terre and it is ocean front, so the reward is the view. Sadly, in our case, the view was obstructed due to work being done on the flat during our stay. It was very disappointing and I asked our contact (all contact via WhatsApp), about the situation and the reply was that 'it was supposed to be finished in early April'. I understand that work on these old buildings must be done but, I told the contact, that, in my opinion, we should have been given a heads up and offered a discount or the chance to cancel and rebook somewhere else. I requested a discount to reflect the situation and the lack of communication. The response was negative. I told the contact that I would need to mention this in the review and the reply was 'don't menace us with reviews that's really a barbarian behaviour'. When your host is 'anonymous', and you pay in advance, you don't have much power. I am attaching some photos. My 1 star review reflects the lack of communication and the aggressive comments. If the balcony had been useable, I would not have had any complaint.
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