Hotéis em Rio Rancho com Pets allowed

We stayed here on 2 separate occasions in September and had no trouble like the other reviews. We did book through the Stay America website and they do put a hold of $100 on your credit card which was refunded about 10 days after we checked out. The room is a regular size hotel room with a kitchen in the entryway. The bed, climate control, and kitchen all worked satisfactorily. There are no hangers in the closet or luggage racks. One has to ask for kitchenware and the rooms are not cleaned for stayovers. We knew all this information in advance, having stayed at another Stay America in Western Pennsylvania. Our aim was to keep out of the breakfast room during the COVID era; this place enabled us to make our own breakfast and eat in the room. There is a desk and chair and one of the rooms had no easy chair. We could also eat leftovers from restaurants, as they all serve plenty of food. There is an indoor mask mandate here, and people obeyed it.

I reserved a day room (8am-5pm). On check in, the person at the front desk had no idea what a day room was. After explaining it for or five times, she said nothing was available. Then she asked me to wait while she looked into it. I then waited while she checked out 10 or 12 people because no one else was on duty and the manager unreachable. Then she found a room she could give me but couldn’t complete the check in and I had to wait again. Eventually the manager strolled in to work at 9:30 am and supervised the check in (although she didn’t apologize or indeed say anything to me), and I got into the room by 9:40. But here’s the thing: I was attending a day long conference online, which is why I reserved a hotel room, and had missed roughly two hours of it. Then on top of it all, the sign about the restaurant hours says breakfast ends at 11 am on the weekends. I went down during my conference break at 10:40 am and it was closed. I went back to my room and called twice before reaching someone who said “that’s a pre-COVID sign”. So you have had two years to change it and haven’t? I booked a hotel room for my online conference partly so that I wouldn’t have to leave the premises to eat as the lunch break was short. At no point was I informed of earlier hours. Then once in the room the air conditioner did not work and it was 76 degrees the whole time. A total disaster.

The hotel itself was nice, clean and in a good location (we thought). However, the family directly above us obviously had children who ran and jumped all day and night. Night time was even worse, sounded like a zoo up there. I've never experienced anything like it during any hotel stay, ever. Just horrible. It was so bad, even my seven year old son was annoyed and asked if there was anything that could be done. My husband and I phoned in several complaints esp at night, as we were there for a funeral and had to be up very early in the morning. At first we were told it would be taken care of and that it was unacceptable. Then my husband was told that they cannot control people's children. I understand about them being children, however, they should be able to control their ADULT guests and what they allow! So because they allowed their kids to bring that amount noise and disturbance, other guests HAD to suffer? By the time we were offered to move rooms, our stay was almost over. Also, apparently there was more than one ”disturbance” in which people were either drunk or high and police had to be called. The room next door to us had guests that smoked **** the entire time we were there. For this reason, I cannot offer more than two stars.