helen
3 de março de 2024
There is not parking available. You have to find a spot on the street and it is difficult to do so. The area is very loud with music and people and you can hear the noise in the room until early morning hours. The “garden view” is closed windows looking over an alley. The door did not lock. The knob was broke. There is no hot water. The toiletries were used, as in the soap etc. I went back to the front desk and said we were not going to stay and needed a refund. The manager would not refund the night and has refused to answer Expedia’s emails and phone calls requesting the refund on our behalf. I have never written a bad review and am overall not picky. Booking online is always a risk. I accept that. But this experience was something I have never encountered and just wanted a refund because we had to go find another hotel and pay there as well.
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