Hotel Residence Villa Del Mare

breakfast is very good

Superb quality in a great position. A few minutes walk to restaurants and the beach. Great room number 2 clean rooms and bathroom with the best shower I’ve had at any hotel. Great welcome at reception. Will definitely stay again. Breakfast available if required

The positive first - very friendly and kind staff - free parking Negative I booked triple room with double bed and one twin bed. I got double room with double bed and rollaway bed. This extra bed is not part of the room. Everything is arranged for 2 people, 2 chairs inside the room, 2 chairs at the balcony, double bed had to be shifted from original position to make enough space for rollaway bed! This bed was super small and uncomfortable! I can understand the hotel had some issues, but this could be solved with apologize and some compensation, like discount from the price. Next point is spa. We have chosen this hotel also because of spa, unfortunately spa were closed. Next point is the breakfast. There was 1 kind of ham, it was so so, 1 kind of salami, so so, 1 kind of cheese again nothing special. Bread was ok and fresh, scrambled eggs awful, boiled eggs, I’m not sure it they were boiled today or yesterday. Very bad sausage and terrible juice. What was positive they have a lot of sweet products pieces, croissants… and fresh fruits, but no vegetable. My kids appreciated this kind of breakfast.

Cancelled my booking at the last minute. I had the same experience as other prople that have booked this hotel. They cancelled the booking stating my payment card was invalid. This was despite me confirming 3 times the card details were correct and even gave them a different card the 3rd time. As with others who have experienced the same I was told that I could rebook but at the new higher price which was 4 times higher than I had booked. When I complained to the hotel they were very rude, told me it was my problem and when I left a review on Google they threatened me with legal action. I can prove these claims and have copies of the messages sent to me by the hotel. *********** tried to help me and told me the hotel had agreed to honour it but after contacting the hotel again they still refused to honour the booking. I have now booked an alternative more expensive hotel in Rimini with the exact same payment card which worked for that hotel fine. Beware that if you book with this hotel you might not get to stay there and it will end up costing you more money. I will be interested to see if they reply to this review in the same threatening tone.

Booked hotel via *********** and hotel cancelled!!!! This is less than 7 days away. Due to this, we have had to book another hotel in the town, which is double the price. My boyfriend has all the evidence to show that we did not breach any rules and the hotel cancelled for no reason!!! *********** told me that the hotel manages their own payments. That means their system needs to pre-authorize your card for security. For some reason their system could not validate the card. The most common reasons a card can’t be authorized are: • Incorrect card number or expiration date (Card was in date) • Insufficient funds (card limit was reached) (there is plenty available on the card) • Card doesn't allow international transactions (the card does) We suggest you try using a different card. (We did) We contacted the hotel to ask would the honour the booking at the price we booked and they said we could rebook £300 more than the original price!!

Lovely quiet hotel 300 metres from the beach. Nice clean room. Nice breakfast.

Small hotel (2/3 floors). We came late at night, and the reception guy did not speak English at all, and the service was slow and bad. The hotel looked at night like a grandmother's house. In the morning, the hotel looked better and the service in the reception was helpful, but still, the design is not to my liking - on the worst side of the antiqes, also a poor view of the parking - not in the line of hotels next to the beach, but comfortable hotel.

Small hotel (2/3 floors). We came late at night, and the reception guy did not speak English at all, and the service was slow and bad. The hotel looked at night like a grandmother's house. In the morning, the hotel looked better and the service in the reception was helpful, but still, the design is not to my liking - on the worst side of the antiques, also a poor view of the parking - not in the line of hotels next to the beach, but comfortable hotel.