Hotel Mac

I was disappointed that we asked for a room with a fireplace and we got it, but it didnt work. I never saw anywhere on line while reserving, that the fireplace was inoperable. Our room was lovely and we enjoyed our stay and would stay again! How can I order a couple Hotel Mac coffee nugs? Those are awesome!!

Another great stay at the Mac!! Centrally located. Extremely clean and great staff. The restaurant below and bar is extremely good. Highly recommend.

To many gate codes. Room was pleasant to be in. Manager could have been more helpful. Housekeeping staff were very courteous and helpful. To much train noise.

Very clean, well-appointed room. The staff/management were great about communicating with me (via both email and text) the check-in procedures (altered a bit because of COVID). And they graciously allowed me to check in early when I arrived ahead of schedule. When I go back to Richmond, The Mac will be my top choice for a place to stay.

The good: - gorgeous, tiny period hotel, only 10 rooms. Rooms were comfortable and nicely-appointed with period furnishings. Coffeemaker and fridge, both big plusses. - terrific Italian restaurant and bar. - great location right in the heart of Point Richmond. The bad: - management is pitiful, and that's charitable. The hotel is run by a manager who lives in the hotel. We apparently mortally offended her by asking to check in early, although we told her we were OK with waiting if we could drop off our bags. - a few hours later, when we were able to check in, we used the door code to enter the hotel. We weren't sure where to go (it's not marked), so we asked a housekeeper where the office was. She pointed to a door. We knocked, and the manager opened the door a few inches and said, "This is my personal residence. Why are you here?" I told her we hadn't paid yet. She insisted ******* had paid, and since we had no interest in spending any more time with this person, we left. - I asked for noon checkout instead of 11, and unsurprisingly got a speech about how this couldn't be done. - at 11.00am and 3 seconds, the housekeeper knocked. We told her we had called an Uber and would be out soon. Clearly the manager had her knock at exactly 11 to make a point. She did. We will never return to the Hotel Mac, and will tell anyone who will listen that (1) this is a terrific place and (2) its management is so bad that it's not worth the effort.

Cute, clean room with modern updates yet smalltown charm in walkable neighborhood with tons of character, food and hospitality. Highly recommend the Kaleidiscope cafe for coffee and pastries! I did not park or drive so I can't comment on those amenities. It is near railroad so if you are a light sleeper then may have issues although ear plugs were provided!

The room wasn’t ready at 3pm they were cleaning until 4:30. Every thing else was good.

This property is less of a hotel as to more of a visually-captivating bed and breakfast, in a small but quaint neighborhood. The building and interior hallways are beautiful – it's historic decor is fantastic and well up-kept, quite a view like no other. The images in the listing are as what you'd expect (though for my booking there was a slight mis-match with the actual room, had no fireplace). Check-in was a tad bumpy (decidedly, it was partly my fault). I didn't recognize beforehand that the process was contactless – a text message sent all the information I needed. The manager did try to call and left a voicemail but I was in an area with no service thus missing the notifications. Did attempt to call both property phone numbers but did not get through until I realized. Amenities were spot-on with plentiful of standard expected items like quality bedding, linen and other appliances such as a safe, iron, fan and drinks (e.g. Keurig and pods). Toiletries were provided too albeit on a more limited basis (toothbrushes were not provided). Entertainment was streaming but the property WiFi was slow (works tho). Around the neighborhood there's a lot of small, local businesses with a friendly community. Didn't get to explore too much as I was just passing through while traveling. I understood the manager was unavailable during my stay due to a personal matter. The experience thus wasn't all perfect but I hope things can get better and love to come back again.

This was our second stay at Hotel Mac. We like the location despite the proximity to freeway and train yard noises. The empty in-room fridge is handy, as is the microwave oven down the hall. Glad that the restaurant on the ground floor has reopened so you can go down to enjoy their AC and have a drink. Room 306 overlooks the parking lot, and has only one window that opens. Since it was unusually hot during our stay, we attempted to turn on the AC using the thermostat in the room which showed it at 81 degrees. When we sent a text to ask about the AC we learned there isn't any, "use the fan in the closet and open the window" was the reply. The TV is a streaming service, so finding local news is not so easy. Also due to limited electric plugs, if you plan to stay here bring a power ***** and be prepared to move the furniture and unplug other things (the alarm clock) so you can charge phones and computers. This place must have a problem with trespassers and theft of items in the rooms - we received a stern warning with our check-in instructions that "all items are inventoried during room turnover and any missing items will be charged to your credit card", also "do not let anyone follow you inside - if they say they forgot their check-in code, tell them to ring the doorbell for help." The gated parking lot had two vagrants sitting inside the lot hanging out. We were informed by a friend who lives nearby that they are "regulars" who roam the streets.