Red Roof Inn Richmond, KY

For being a non-smoking room the bedspread had a burn whole in it, clean room did not smell of smoke , beds were not bad. Would stay again if coming through Richmond, KY again.

The room was clean and comfortable. The towel and shower bars in bathroom needed some work. The screws were pulling away from the wall.

It was an average room for the price The pool was closed because of the roof caving in...but was not advised until I asked what time the pool was open until.. very disappointed as we were all looking forward to a nice swim...

Staff was excellent and friendly. Front desk checked the room prior to sending us up! Housekeeping checked with us to make sure we had what we needed and told us to let them know if we ended up needing something. Room really nice and clean.pool was good. However, I'm older and needed a chair to get up out of. Lounges were all they had

We arrived late and check in was quick and flawless. The clerk was friendly, quick and efficient. Room was clean and neat. Bed was comfortable.

Very conveniently located off the freeway and near restaurants, gas stations, and right in front of a Walmart. I felt safe as a solo traveler and the front desk gentleman was very kind and helpful.

The elevator was not working had to use stairs to second floor. Being handicapped as not easy. Should have been informed before we got here.

In general we found the accommodations average. The hallways and stairs were quite dirty. Our room was fairly clean, however when we opened our fridge there was a cockroach in it which was a little upsetting. When we left in the morning we saw another cockroach cross our path in the hallway. Reported it to the front desk and he said he would check it out - no apology. Probably won't stay here again.

The hotel is in pretty bad shape in some ways. The second floor stairs were met with a bag of spilled construction material (looked like a bag of loose concrete), and a giant hole in the ceiling with a consistent leak. The elevator also had a leak, they just put a ‘wet floor’ sign over the puddle, which took up half the space in the elevator. The walls are paper thin, the TV in our room was low quality in sound and picture. No modern charging plugs next to the bed, only standard 3 prong outlets which only one of two worked next to the beds. The air conditioner worked well, fridge and microwave (always a nice amenity) also worked well and were useful. Some of the rooms on our floor had doors with entire knob and lock systems missing so you could see directly into the room. The staff were fantastic, we checked in during one gentleman’s shift and our stay carried over into another gentleman’s shift for the evening. Both were very friendly and helpful. The hotel did not have a cigarette odor, and the bedding and towels seemed clean, we’d probably stay again for a cheaper price, but it definitely seems like a manager or whoever is in charge of the day to day is missing some major details in what’s acceptable as far as appearance goes.