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This is a very convenient hotel. You can walk into it using the airport luggage cart, or the bell hop. The hotel is fine and you might get a view of the airport operations, which is neat but a little noisy. Staff is friendly and polite.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

i enjoyed the hotel resort..Conveniently located in Richmond...Easily accessible to everything. Preferable to have a car. Sky train was avail , but we had our own vehicle. Resort fees includes the parking which is good compared to other hotels nearby that charges $50/night for parking. I definitely would recommend to stay here. Room sizes are large, good entertainment.

This is my first to stay here. Overall are excellant. Tje hotel provide shuttle bus to go and return the airport. If you are arrived at mid-night, please keep the taxi recipt (around CAD25), you can get a claim CAD20 from the hotel.

Courteous service through and through, quite clean. Although slightly out of the way, has free shuttle to hotel.

We had a very nice pre cruise stay. Airport pickup was prompt (and free) and the hotel is close by. Check in was a breeze, the room was clean and comfortable and the staff was friendly and helpful. And let’s not forget the free Hot breakfast. The bonus was the shuttle to the cruise ship for a small fee. Well worth the convenience.

We encountered a really bad arctic blast and we booked the Hilton on a whim as we felt we couldn't continue up the mountain in the dark. Per the TA norm the photos did not match the actual rooms at all. This hotel is terribly dated and is due for a remodel. The restaurant is mediocre and service not great. Bitterly cold temps outside and the entire main lobby floor was absolutely freezing. All of that said, it was clean & comfortable for what we needed. Got a good night's rest and went on our way the next day. Not worth the hefty price tag though.

The staff working here were the friendliest, most helpful and kind people I have encountered in a hotel ever. They definitely made up for the challenges of the current renovation. Our room was very comfortable and the view of the mountains was lovely. It was difficult not having good restaurant options for breakfast. There is a cafe with limited choices but they really should open the restaurant up for breakfast. There was a strike going on while we were there so maybe that was an issue. The pool was also closed so the the whole hotel feels a bit like a ghost town. I think that it is pretty expensive for the situation it's in at the moment but understand that it is an airport hotel so will be pricey. I cannot say this enough though: the staff were incredible. This makes such a difference and we really appreciated it.

Hotel guest services is very poor upon arrival, only focussed on bus service to airport. Way to much valuable free time when no bus runs to airport, that could be sanitizing sitting areas. Very poor communication, information sheet of what the hotel has to offer is only at the front desk. Basically who ever deserves to know the services they offer. The service clerk put that blame on our facilitator, ” That was your facilitator that should have informed you, she had all your keys!” Like every hotel has all those informal sheets provided in all guest rooms. My facilitator is not your employee, she was a guest along with us. Stayed there for 6 days, they considered that a long period of stay and they do not service rooms unless requested. Upon my request was for fresh washcloths, the bed was made the full garbage bins were left and no fresh washcloths as requested. Service clerk turned into a joke and claimed she did not know what I was talking about and did not know what a washcloth was. The filthiest gym, after I had walked in, I really needed to do my exercises. That was my first and last. I was concerned of contracting a staph infection from that hotel. My dozen of eggs and all my vegetables and dip froze in the fridge, the manager said all he can do is offer me a free Breakfast. I replied no, the service on your busiest day the servers have no patience, And my dip alone cost the amount of a breakfast, I can not eat too much restaurant food because I get sick very easy! My vegetables I had provided and accommodate was meant for my lunch during my whole stay. For a very busy hotel I am sure that staff is well informed ahead of time to be mindfully prepared of the amount of guests to be expected for all service provided by hotel. Very poor at the baggage storage, provide tickets, no consistency with tickets, my belongings were seperated, had to return back to hotel to retrieve my belongings, manager claim no contact information or my contact number. Ridiculously EXPENSIVE hotel filled with poor services from front desk to restaurant. Food is very good !

The room is a bit small and a bit noisy on the road. The breakfast is not good. There is a swimming pool, but the disinfectant smell is strong. The hygiene is OK. There are Chinese restaurants around. It would be more convenient to travel with a car.