Holiday Inn Express & Suites Richburg

I inquired re early check in and was told to call on Friday morning. I called and the guy answering ask me what time I wanted to come. I responded that was his call as I didn’t know when rooms would be ready; he suggested 1:00; I said oh ok! Upon my arrival no rooms were available and Jesus (His name) had no idea when a room would be ready; he knew he had told me 1:00; my friend and I waited patiently till 1:30; I ask him again re room, still no idea; I ask him re the number of hotel rooms, he said 98; I told him I found it strange that 1 1/2 hours from check in there were no rooms; his attitude was pathetic; At 1:50 I ask to speak to the manager and went thru the whole story. I also let her know I was past president of the group holding a symposium next door and that our group had many guests at the hotel. Surprisingly she was able to identify a room! Her attitude was not very customer oriented. The room did not have bath towels, but the 2nd shift staff did bring towels up. The breakfast was cold, coffee was good. Next year our group will strongly consider recommending guests stay in Rock Hill, 15 minutes away! I was really disappointed but recognized I was in Chester, what else could be expected!

We asked for non down pillows and had to go find them, and was given 1 more down pillows that caused an allergic reaction in the middle of the night

This was an excellent Holiday Inn Express. Everything was very clean and well stocked. The staff were all so pleasant. And the breakfast was very good, with the young lady attending to and keeping everything full and fresh. When she wasn’t working with the food, she was cleaning all surfaces.

Everything was very clean, love the dove soaps in the washroom, breakfast was excellent.

Difficult to locate after exiting the highway, poor singage. Clean, comfortable, attractive property. Recommend the hotel.

Very comfy beds and so refreshing to have a properly cooked breakfast. Crystal was very accommodating to my request to get a ground floor room.

This hotel was amazing. The rooms were spacious and clean and oh so comfortable. The complimentary breakfast was great. The staff was nice and very friendly and helpful.

The staff were polite and helpful. They made my trip very pleasant and comfortable.

When we got there we had to wait 45mins to go to our room. The room was good,but the volume ion the tv kept fading in an out. The soap dispenser was out. No hair dryer. The breakfast was good. Have to think about staying there again