I booked Lungomare with the view that we are booking Lungomare. We got to the hotel in the evening tired from the journey to find it covered in scaffolding. We called the hotel and no one answered for the next 30 mins. ********** couldn’t get through either. After about an hour, we found out that we will be taken to another hotel. As we got to the other hotel and started offloading our luggage, we were told that we would be taken to stay in what looked like a residential building across the road. Lungomare was a total nightmare! I wish I have never booked it. With 2 kids after 6 hour journey, not only we got delayed, but the staff was rude and unwelcoming. I am very dissatisfied with ********** who did not arrange a refund or a discount for the appalling service after we filed the complaint!
Traduzir