Stanley House Hotel & Spa

We stayed here for Valentine’s Day and had a lovely stay in our room. Bed was comfy as always. The bath is spacious and amenities special. Sev was very welcoming on reception, completely different to our stay the year before. Victoria at breakfast was so helpful. I was struggling with mobility with a fractured ankle and she allowed us to stay in the comfy area and moved tables around for us to make me comfy. She really went over and above what I expected and it made the hugest difference. I’m only sad it has taken me this long to write the review. We didn’t eat in the restaurant in the evening this time due to our experience the year before but I may try again in future if we go for not a special occasion. A really pleasant stay.

Beautiful setting absolutly ruined by the service and staff.... Breakfast tatally unorganised.. No plates, stained cups, coffee machine out of coffee then out of milk. Young staff no idea how to refill it.. Evening meal overpriced and small portions, bar staff were untrained obviously, low stock of alcohol and took 15 mins to get a drink when we were only guests at the bar. Bar closed 10.30pm without any warning. Housekeeping staff need further training as rooms not as clean as expected, crumbs and paper left on carpet. Shower screen full of streaks and water marks on mirror, not what you expect for star rating of hotel. Will not be visiting again and hope management take note of all the negative comments recently left by other guests and make the MANY changes needed...

So sad how this hotel has changed, badly run staff try but are too young and have no idea what they are doing. Saw one member of senior team DRUNK in uniform. NOT good. Food average service terrible, cleanliness slipped decor needs refreshing. Would not advise anyone to stay till owners sort it out

Came for a Spa day. The spa as always was lovely. Very good quality treatments. Lovely shower facilities. It is a very small and quiet spa so depends what you want. The rest of the trip was a huge disappointment . This is our third trip here. It was only when we arrived that we were made aware that the grill on the alley restaurant was closed. Only “ pub food “ is now available. On arrival there were only 4 people in the bar area . We waited 20 minutes to be served a coffee despite asking three members of staff. The coffee was weak, cold and my mug was chipped and very badly stained. After the spa we decided to have a snack in the restaurant. Because we hadn’t booked a table we had to sit in the bar area. It was laughable as all tables were empty ! We ordered food and asked to look at the evening menu and promptly cancelled our table for dinner and booked another restaurant in the area. We asked for a bottle of Beaujolais to be told sorry we don’t have much wine in stock. The wines that were available were very average. We had booked a decent room , as we thought! Room 2. The shower is full of mildew which is not acceptable . It is the older part of the hotel but the stone window frames are full of black mould. Sadly this is a “has been “hotel and we will not be returning. Such a shame as the location is lovely

We stayed at Stanley House for 1 night whilst attending a wedding. I won't review the wedding aspect as we were just guests but with regards to our accommodation we had a lovely stay. We were in room 1 in the older building which felt very special with it's roll top bath and secluded position. It had everything we needed including a good coffee machine. The only improvement may be to offer some firmer pillows, my Wife said that the pillows were far too soft for her liking. The building itself was beautiful and we liked the small snug as you walked in (would be lovely in the winter with the fire lit). Breakfast was delicious, the scrambled egg cooked to perfection. All the reception staff were very pleasant, especially the girl when we checked out but unfortunately I didn't catch he name to mention (14/04 10am). Our own wedding anniversary was the day following the wedding so this stay also came as a lovely treat to celebrate it. Thanks.

The spa facilities are fabulous, with welcoming, attentive and friendly staff. Super treatments, with great recommendation's, and wonderful products. Best spa I have been to, with lovely views. They keep the numbers down, so it does not get too crowded. The restaurant was not as good, sadly - the service was slow, and the staff did not seem like they wanted to be there. I had been told there would be a birthday plate for my daughter, but this did not happen.

I have just returned from a Spa package of Thermal Bathing with lunch at Fred's. The spa was faultless as always, and the staff are fabulous . After leaving the spa a little early, I sat on the patio at Fred's with a £4 cup of tea (no teaspoon provided). There was a table full of empty cups which I had noticed on my way in some 2 hours earlier. The patio was strewn with cigarette ends, and there was a red bull can right next to my table on the floor which went un-noticed by the waitress. The lunch was mediocre for the price, and service was painfully slow. There was no salt and pepper, and when I asked for vinegar, I received a parsons bottle with about a teaspoon of vinegar left in it. The staff do their best, but they are extremely young, and appear to not have the required training to attend efficiently to customers. This restaurant is missing a committed overseer to pull everything and everyone together on a lunch service. The patio was in the same state when I left after 3.5 hours. I would not recommend Fred's, and I will not return.

We booked afternoon tea at Stanley House as a pre-mother’s day treat. The tea arrived in mugs with no saucers approximately 15 minutes before the food. There were no spoons provided to remove the tea bags etc. By the time the food arrived, the tea was cold and we would have had to pay extra if we wanted additional tea as the tea didn’t arrive in a pot. There were no plates provided for us to eat our food from. When we asked for plates we were received with a puzzled look from the waitress. She then proceeded to bring out saucers to eat from. It was extremely difficult to eat sandwiches, scones and desserts all from the same saucer. In addition the food served was quite minimal for the price of £30 per person. This was by the far the worst afternoon tea I have been to.

We only came for a spa trip as my friends booked it for my birthday. On arrival everything seemed great, got into the spa and it’s very small, we thought it would be fine but more and more people kept coming in, there’s only 4 heated lounging beds to sit on and that’s it. There’s a little water fountain and that’s the only drink you can have in the spa and the water wasn’t even cold. We decided to get a little bit of food in the restaurant but we wished we had left it and gone to the nearest greggs or something. When we got there we were all really hungry and thirsty after the spa so we sat on a table near the bar just to look at the menus, went to order at the till and the girl said she would seat us at a table after we had ordered. Took AGES for our drinks to come, could see some of them on the side for ages too. Then our food was even longer. We could see someone brought our food out put it on the side and asked where it was going to. The girl looked at us and realised she hadn’t sat us at a table (there was loads of tables empty but they were all full of plates and needed tidying) we decided to just stay where we were sat, hardly any staff on at all and when the chicken skewers came they were not great and she didn’t give us cutlery either. Left as quick as we could. Would not go back to this place and they really need to change up some stuff.