Usuário convidado
9 de junho de 2024
Would not rate this hotel 5 star and not the experience that we hoped for! Firstly, be warned that it’s a 2 hour coach transfer with tui as it’s the last stop and they do multiple drop off’s beforehand. We arrived late and found that sandwiches had been placed in our room, which was a nice touch but then we soon realised that the sandwiches had attracted thousands of ants. They were everywhere for days and not ideal with a crawling baby! All restaurants on site were fully booked as they only took a certain number of guests at each restaurant (very low numbers despite lots of empty tables) and booking opened at 10am sharp the day before which always made the tui app crash. We were unsuccessful every time we tried to book, which meant that we had to eat at the buffet for every meal for 9 days. The food was average, the usual chips, beans and the food was very very salty. The staff also insisted on seating everyone closely together so meal times were hectic and stressful, not enjoyable at relaxing at all, I felt sorry for the guests with no children as it was bedlam. Breakfast was always fun with a queue of guests waiting to use the toaster as there was only one for the entire hotel (the second toaster was always broken and you would think that it would’ve been replaced new but no). Our swim up room was lovely (aside from the ants) but on two separate occasions, we caught the cleaners pushing the DIRTY MOP WATER into the pools of the swim up rooms which is not only very dangerous for chemicals but absolutely disgusting. Exactly what I wanted to see when I had been using the pool all week with my 5 year old and 9 month old baby, great! You would not expect this in a 5 star hotel…or any hotel for that matter! The kids club was ace and the staff there were genuinely lovely. You had to book at 5pm sharp the day before otherwise you didn’t get in and you are only allowed 2 hours per day. The water park was good fun but zero anti-slip outside of the slides and my daughter had a very nasty floor on the steps to the bathroom as they are marble. This is true through most of the hotel areas. Finally, entertainment was good but on very late, main show starts at 9:30pm so difficult if you have children and trying to make them stay up after a full day in the sun/swimming. Oh and most drinks were served in paper cups as they always ran out of plastic glasses, annoying!
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