Usuário convidado
14 de setembro de 2024
We have just returned from our week long trip at the hotel, choosing the half board option as opposed to all inclusive. We stayed in the Duplex Suite which was incredible, amazing view of pool, stunning room and our cleaner was lovely with good attention to detail. Everything about the hotel was perfect. Although about half way through the trip my partner and I started to get a bit of a sour taste in the mouth with regards to the service. The pool bar staff were great, restaurant staff very polite and friendly, as were the spa staff. The reception staff, however cannot be said the same for. Upon checking in, a woman checked us in who was very Kurt, just put her hand out, not even asking for our passports. She gave us our room key and that was it really. Didn’t even tell us about the room tax, didn’t tell us meal times, didn’t let us know where to get towels; that some beds around the pool were an extra charge, nothing. We had to figure out a lot for ourselves, most of the time by asking other staff around the hotel or by speaking to other guests. You’d expect reception staff to welcome you, be hospitable and tell you all this info. But not at this hotel. They are very unfriendly, not accommodating or hospitable. They act like they are almost above you, and when asking a question to them, act like it’s a chore or we should know the information. When paying £3000 for the week you’d expect a lot more from these ‘receptionists.’ I would like to add it was only 2 or 3 female reception staff that we found incredibly rude. The male reception staff and one blonde lady were lovely. The other female staff we exceptionally rude, and almost treat you like a number. Anytime we asked these particular ladies a question it was always a one word answer, no help at all, with anything. If we asked about something it was usually always an extra cost as well. A particular incident made us feel quite angry, was when we checked out and paid our bar tab which ended up being £470. A LOT of money especially on top of the £3000 we already paid. We checked the receipt and the amount to which the receptionist said ‘not much, this is fine.’ My partner and I found this exceptionally rude especially as we’d been saving for this holiday for so long. We had anticipated an expensive bar tab as we did drink most days, although the dismissive tone of the receptionist (young dark haired lady) made us feel quite agitated. Again they very much make you feel like a number and they just want your money. In conclusion - very rude receptionists (again some, not all) that made our stay that slight bit less enjoyable. We would return in the future, but wouldn’t definitely like to speak to the GM about their receptionists and their tones & customer service should we come back.
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