Hotéis perto de Marienkirche, Reutlingen

I stayed here as part of a business trip for 2 nights. The hotel itself was very nicely decorated. The staff member who checked us in (Lyubomir Ivanov) was very friendly and accommodating throughout our stay. The room was a good size and also nicely decorated. The mirror however was in a strange place – right next to the door and not by the dressing table which was a bit awkward. The bathroom was lovely and the shower was large. The do provide an all in one shower-bodywash, and a hairdryer is in the room. The TV was big and had a variety of channels. There was some issues with the window that few in our party had trouble with. You cannot open it, you need to get a member of staff too, even though it only opens a little, and then ask them to close it too. There was also unfortunately no kettle. They provided you with one small bottle of sparkling water (in a double bedroom 2 would have been better). The bed was comfortable however I did find it strange having 2 separate duvets on a double bed. There is also NO SAFE. Overall comfortable but a kettle would have been appreciated for boiling water. Breakfast was ok. A selection of teas, coffee and some juices. No cooked food. A few cereals and the yoghurt/fruit was nice. Disappointed there was no hot food, and there was only rolls of bread (no toaster), and a few croissants – that were not replenished. For the number of guests there, especially on our second morning, I would have hoped more would have been supplied and maybe even a bigger variety of pastries. There is NO BAR here – drinks and snacks from a vending machine are available, (‘wine’, beer, soft drinks, prosecco and a couple of spirits with mixers). However this was not restocked, but when we did ask at reception and Lyubomir restocked it straight away and said we could pay for a few warm ones now whilst we wait, with a bucket of ice, which was very kind. Very annoying that the tea/coffee machine had no teabags by it throughout our stay, so paying for a hot water – I was lucky I had my own teabags! Also, what I found strange was the lift you could only access your floor or the ground floor with your keycard. This was to avoid customers going on other floors. A bit of a pain if you are staying on a separate floor to your travel companion and have forgotten something, so have to go to the ground floor, meet up and then go back to your room! There is also have a pool table you can use. Also, to presumably cut staff costs – there is 1 to 2 people available on check-in – and they leave the hotel by 11pm. After that there are no staff available. Overall the room was nice, staff were friendly and it is a short walk from a couple of restaurants. However due to the lack of a bar, lack of staff availability and breakfast not being the best, I wouldn’t stay here again for more than 1 night.

We were often in this hotel before, for a few years, every time we were in Reutlingen. It was not so modern, but cozy for it before and everything went hearty and guest-oriented. Perfect for a short trip. We always liked to come back! Now the rooms are upset, beautiful and new, the facelift has liked us...the baths are still the old... but we could have lived with it. We cannot live with uninterested staff at the reception, who are uninterested in advance and free of obligation to handle friendly requests, not care about their guests at arrival, Discuss before us their holiday evening and ignore our little request for support, to go directly to the holiday evening at a time. My credit card was charged with 2x breakfast that we had not, which was discussed by phone in the forefront. A remark on this was rejected at arrival! We have not received a bill and have not received any response to our request by email to clarify this situation. So no, I really can't recommend this hotel and must stay in Reutlingen elsewhere in the future. Shame what looked like improvement... has proved to be a deterioration, the old tribal guests are shamed. Just to be harmful and so unprofessional!

We are experienced in traveling both for business and pleasure! The location is exellent for shopping but nothing more! We got the most out of the experience, had a good time together, spend a lot less time and money at the hotel than usually, as I must say this was a quite disappointing experience and an expensive one too. On the good side: The hotel is located close to the shops and hotel has free parking. The late arrival with no staff works great! The ugly: Usually I would give the hotel a chance to comment before a review, but during the stay we gave the hotel several chances to fix for the many mistakes. We had specifically asked and paid for an Atelier room in our booking and one of the several phone calls and dialogue we had prior to arrival was to make sure we got the right room. We got an old studio located on the first floor, no openness to fix this at front desk at all so we put on a smile and got the best out of it. We booked a dinner reservation weeks ago for 7pm, the front desk did not know about it, but apparently fixed this! When we got to the restaurant, we got the same table as another family with kids and with no social distancing. Asked for a different table, plenty free, or to sit at the bar, come back later, but no! The cozy romantic dinner turned into rushing through courses with kids at the table meals arriving before drinks etc. And the 4 course meal with welcome drink turned into 3 course meal without! The compensation of free limocellos (which we was not asked if we would like) did not add up for it. And with hair in main course we just wanted the dinner to end sooner than later! Next time we will go for the half price options and other hotels in the area located just as good or simply choose to stay at the excellent 3 and 4 star hotels at Stuttgart! We will absolutely not be back. And why is that: we felt that if you are a non German, you will be treated 2. And the attitudes of some staff members are not for the service business.

It's really level one invincible! Highly recommended! It's really a legacy. I'm at least better than the king of orange crystal

Hotel is not in walking distance of airport No menu for room service in room Mini QR code on one of the folders- hard to find. Should be explained at check-in Room service poor. Food arrived cold twice. Drink was forgotten Waitress wanted to collect cash although the credit card was swiped for additional expenses Cleaning of the room appalling- they only made the bed nothing else Still hair in the sink, toilet lid open, toilet paper not adjusted, cosmetic towel dispenser still empty, bread crumbs on the floor, dirty cups still on the table, coffee packs not replaced Shoes were still in the middle of the room Crumbs on the table

The entire team os staff from front desk,Bar & breakfast team was very friendly.The room cleaning staff was excellent they did a excellent job.Also the only food the serve in the evening was pizza they where very good.

Ich logierte im November 2022 für zwei Nächte im Hotel am Hirschgarten. Daran habe ich nichts auszusetzen. Das Zimmer war einwandfrei. Die Damen am Empfang waren ausgesprochen freundlich. Woran ich allerdings viel auszusetzen habe, ist das kärgliche Frühstücksbuffet. Selten habe ich ein so ”einfaches” Buffet zu sehen bekommen. Gekochte, kalte Eier auf einem Teller. Meine Frage, ob es auch Eierbecher gibt, wurde mit einem klaren ”Nein” beantwortet. In einem Körbchen lagen lediglich, vermutlich aufgebackenen Brötchen. Die sich beim Aufschneiden wie Gummibälle verhielten. Kein Graubrot, kein Toast, kein Croissant, an ein Stückchen Kuchen war gar nicht zu denken. Yoghurt oder Müsli? Fehlanzeige. Die üblichen abgepackten Marmeladen, Aprikose, Heidelbeere, Sauerkirsche. Phantasieloser geht es nicht. - Sollte ich wieder einmal in der Gegend sein und dort übernachten müssen, gerne wieder im ”Hirschgarten”. Aber zum Frühstücken gehe ich dann in eine nahegelegene Bäckerei.