Aquila Porto Rethymno

Just returned from another amazing holiday at this great hotel. We have been before and it just gets better, the staff make you feel like you're coming home, from reception to the restaurant and from porters to chamber maids, everyone of them are so kind and thoughtful. The food was excellent as was the service both for meals and drinks and our bedroom was lovely although it could have done with a tall lamp in the corner when it gets dark. My husband and I decided that the shower was the best we'd ever used and the cleanliness was outstanding. The entertainment was also good and the management were always around to ensure that all was OK. Wanting to thank everyone however there are too many to thank individually. We look forward to returning soon.

Wonderful hotel, one of the best l have ever stayed in. All public rooms, restaurants, pool areas, everywhere so clean. Room was amazing with coffee and tea facilities. Beautiful decor throughout. Food was varied and fantastic. All the staff were so helpful with the exception of TUI rep. We were here for a week and have no complaints and would recommend to anyone. First class hotel. We arrived too late for evening meal at hotel so they gave us a voucher to use for a lunch on our last day instead. Nothing was too much trouble. Free use of gym, pool, sauna and steam room in spa although you had to book place. We cannot speak to highly of this hotel. Amazing!!!

We stayed here for one week at the beginning of May. We arrived late, and were very disappointed with the room as soon as we entered it. It was dated and run down, particularly the bathroom. We were in a standard room, and I don't normally mind basic, as long as it is clean, however, this was not clean. There was dried snot and toothpaste on the bathroom wall, and the silver toilet flush had finger prints on it, indicating that it had not been cleaned properly since the last occupants of the room. We arrived at 2am and were very tired, so waited until the morning to complain. There was a bag of crisps on the desk which, for a five star hotel, you would just assume was a gift and we ate them after a long journey. Do not do this. They charged us £4.50 at the end of the holiday, along with several other things that we had taken from the 'mini bar',which was a fridge with absolutely no indication that we would be charged. We drank the bottled water (which you could purchase in any of the many shops on the front for £1.20 for 6) and were charged £3.50 per bottle. Luckily we didn't take any of the wine that was on the table on our arrival. It's the first time I've encountered a 'mini bar' spread throughout the room. Also, any time we have arrived to a hotel late at night, we have been given some food. Nothing was provided. The bath and shower were appalling. I'm not particular about a shower, but this has to be mentioned, as it was just a dribble and the temperature would literally be very cold one minute then scorching the next. The bath itself was very hard to stand in. It was extremely narrow, and we found it very difficult to not slip. It definitely is not safe. When I brought this up with staff at the front desk, we were told by the manager that we could pay to change rooms. The front staff on general were not friendly. This is in contrast to the lovely restaurant workers, who are the nicest things about the hotel, and I definitely need to mention. I would not recommend this hotel. The location is great, but the room was dated, and in much need of a refurb. This is no where near what you would expect from a five star hotel.

Beautiful hotel but found the room we had was not 5 star. Superior bedroom that we had consisted of two single beds pushed together, bathroom’s grout in tiles badly needed updated and actual bathroom was very dated and needing an upgrade. Curtains were very stained or bleached( not sure what that problem was) On a positive note though, food was beautiful! Staff are so friendly! Nothing was too much bother for staff. Hotel is perfectly situated near to the old Venetian harbour and old town.

This hotel is lovely and perfectly located to allow you to walk into the old town of Rethymno in 10 minutes, but still be directly opposite the beach. The hotel has its own beach sunloungers at no extra charge and provides personal beach towels. The restaurant we used had a self serve buffet and gives you the option to eat your meals around one of the many swimming pools. This was lovely in the mornings especially. The staff were very helpful and the rooms kept very clean. If we returned to the area, then we would stay here again.

My wife and I don't normally stay at big hotels as we prefer the "small and friendly" places. However we got a really good deal on a weeks break and decided to go for it. Although it is big hotel it was certainly extremely friendly. The staff could not be faulted in any way. They were always smiling and greeted you with a greek hello. The smooth running of the hotel was very impressive given that it was full at the time. Rooms and all areas were absolutely spotless and cleaned every day. The rooms were well equipped with all the facilities you would expect from a hotel of this standard. We were on a half board basis which consisted of a breakfast and evening buffet. The choice of breakfasts available was incredible with something to cater for every taste and nationality. There was also a chef on hand to cook fresh omelettes to order which were very nice. The evening buffet also had a good selection of dishes which were changed every day but they suffered a bit from sitting in heated dishes for an extended time. However there is a wonderful freezer filled with about a dozen different ice creams, sprinkles and sauces which you can help yourself to ! It would have been nice to be able to swap the evening meal for a lunch instead on a few days. Location is excellent with the beach just a short walk across the road with excellent free sunbeds and brollies that were cleaned and tidied on a regular basis. A waiter makes regular trips to take and deliver drinks orders and was very welcome. Rethymnon old town is a 10 minute level walk along the seafront where there are plenty of shops , bars and restaurants to visit. All in all we really enjoyed the week and would definitely return if another good deal becomes available.

We enjoyed another wonderful stay thanks to all the staff who are excellent; hardworking, friendly and professional. All were great especially Nicoletta in the dining area; Nikos and Irene (Customer relations team); Katrina who looked after our room and Anna in the Piazza Di Porto restaurant. Rooms are clean and comfortable. Food variety and quality is generally very good. Lunch at the Piazza Di Porto restaurant was fantastic. Location is very good for exploring the city. Cost of drinks in restaurant and bars is a bit high compared to other hotels/restaurants (e.g. 6.50 euros for water). Overall though a fantastic hotel with great people. Thank you for a lovely holiday.

Everything we experienced about this hotel was great such as location, services, meals and respectful staff. Very clean room and has a great view. I want to highlight the amazing food and also so nice and polite staff at reception and room service.

we liked to stay here. the staff was very kindly and helpfull in all belongings. each question and each desire was fullfilled immediately. a very good site to explore westcrete, like Imbros, Kurnaz, Arkadi, Phaistos, Cahania and especially Rethymnon.